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Cisco Unified Communications Manager (CallManager)

Field Notice: FN - 62714 - CallManager 5.1(1a) and MCS-7835-I2 Servers - BIOS Causes Installation Failures


Revised February 27, 2007

February 19, 2007

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Products Affected

7835 - MCS-7835-I2

CallManager - 5.1(1a)

Problem Description

Customers using an MCS-7835-I2 will have an issue with installation of CallManager 5.1(1a) because the BIOS flash files provided from manufacturing were corrupt and could not flash the BIOS.

Background

If a customer with CallManager 5.1(1a) gets a newer MCS-7835-I2 (software only or bare metal system) with the latest BIOS and runs the install DVD, the install will fail due to BIOS flash error.

Problem Symptoms

Customers with MCS-7835-I2 servers (software only or bare metal system) will experience install failures due to a BIOS flash error.

Workaround/Solution

No workaround is available. Users need to upgrade to CallManager 5.1(b). It is available at the Cisco Unified CallManager 5.1 Software Download Page (registered customers only) .

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS

Description

CSCsh50712 (registered customers only)

5.1.1b Fixes the BIOS flash utility on 7835I2/7845I2 servers

Revision History

Revision

Date

Comment

1.1

27-FEB-2007

Remove "OS" from Products Affected section. Changed to CallManager - 5.1(1a)

1.0

19-FEB-2007

Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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