Field Notice: FN - 62695 - Cisco RF Switch Firmware Version 3.60 - Mandatory Upgrade

Available Languages

Updated:February 25, 2008

Document ID:FN62695

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

February 27, 2007

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Products Affected
UBR10K - UBR-RFSW

Problem Description

A Cisco uBR10012 router running N+1 Redundancy configuration must use the firmware version 3.60 installed on the Cisco RF Switch or otherwise be susceptible to disruption of service.

For additional information, see the Cisco RF Switches Release Notes for Cisco RF Switch Firmware, Version 3.60.

Background

It is possible that the RF Switch may experience a disruption of service during a PRE switch-over if running versions prior to v3.6. The RF-Switch has also had similar issues when un-configuring and re-configuring the PROTECT line card under Global HA.

Problem Symptoms

The Cisco RF switch may experience a disruption of service when running version 3.5 or earlier code. A manual reload is required to recover the switch.

Workaround/Solution

Steps to load the new image include:

Copy the image to CMTS.

copy tftp:////19350300j.bin bootflash:

Setup the TFTP server on CMTS.

conf t 
tftp-server bootflash:19350300j.bin alias 19350300j.bin

Setup the RF Switch with tftp host.
```
rfswitch>set tftp-host
```
Copy the binary to flash.
```
rfswitch>copy tftp:19350300j.bin FL:
```
Reload the image on the rf-switch using the reload command.
Copy the binary to bootflash with the noverify option.
```
rfswitch>copy tftp:19350300j.bin BF: NOVERIFY
```
Reload the image once again.
show ver at the rf-switch prompt should show V3.60 in both bootflash and flash.

Note: Version 3.6 is available on CCO at the Cable Modem Termination Service uBR-RFSW Software Download (registered customers only) page.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS	Description
CSCej50228 (registered customers only)	RF switch crashes to sysldr

Revision History

Revision	Date	Comment
1.0	27-FEB-2007	Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Receive Email Notification For New Field Notices

Product Alert Tool - Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.