Guest

Cisco SCE 1000 Series Service Control Engine

Field Notice: FN - 62607 - SCE SCMS-CM - Sybase and/or CM Fail to Start During Boot Sequence on RHEL 4 Update 3 Server


Revised December 4, 2006

November 17, 2006

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Products Affected

Comments

SCE SCMS CM - 3.0.3 (BUNDLED)

Cisco Service Control Collection Manager (Bundled Database)

SCE SCMS CM - 3.0.3 (NOT BUNDLED)

Cisco Service Control Collection Manager (Unbundled Database)

SCE SCMS CM - 3.0.4 (BUNDLED)

Cisco Service Control Collection Manager (Bundled Database)

SCE SCMS CM - 3.0.4 (NOT BUNDLED)

Cisco Service Control Collection Manager (Unbundled Database)

SCE SCMS CM - 3.0.5

Cisco Service Control Collection Manager

Problem Description

When a Service Control Engine (SCE) Collection Manager (CM) server running Red Hat Enterprise Linux 4 (RHEL 4) Update 3 boots, neither Sybase (in the bundled configuration) nor CM start during the boot sequence.

Background

During the CM installation, boot scripts are configured on the server to start the CM and Sybase (in the bundled case) for the sake of the high availability. When CM is installed on RHEL 4 Update 3, these boot scripts hang without completing the operation.

Problem Symptoms

When entering the command ps -ef , the utility's output contains one of the following hung processes:

initlog -q -c /etc/rc5.d/S90sybase start

initlog -q -c /etc/rc5.d/S91scmscm start

Workaround/Solution

Workaround:

To start Sybase manually, run as user root:

~scmscm/setup/sybase start

To start CM manually, run as user scmscm:

~scmscm/cm/bin/cm start

Solution:

SCMS CM should not be used with RHEL 4 Update 3. The system should be updated to RHEL 4 Update 4. Use the Redhat documentation as reference on how to update with the minimal downtime.

DDTS

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DDTS

Description

CSCsg58420 (registered customers only)

Sybase not listening on any port after reboot.

Revision History

Revision

Date

Comment

1.1

04-DEC-2006

Added versions 3.0.4 and 3.0.5 to Products Affected

1.0

17-NOV-2006

Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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