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Cisco Unified Intelligent Contact Management Hosted

Field Notice: FN - 62604 - Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft November 2006 Security Updates


November 20, 2006

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Products Affected

Cisco Collaboration Server (CCS) - 5.0, all SRs

Cisco Computer Telephony Integration (CTI) and Computer Telephony Integration Object Server (CTI OS) - 6.x(x) and 7.x(x), all SRs

Cisco e-Mail Manager (CEM) - 5.0, all SRs

Customer Voice Portal (CVP) - 3.1 and 3.1, all SRs

IP Contact Center (IPCC) Enterprise - 6.x(x) and 7.x(x), all SRs

IP Contact Center (IPCC) Hosted - 6.x(x) and 7.x(x), all SRs

Intelligent Contact Manager (ICM) Enterprise - 6.x(x) and 7.x(x), all SRs

Intelligent Contact Manager (ICM) Hosted - 6.x(x) and 7.x(x), all SRs

Internet Service Node (ISN) - 2.0(0) and 2.1(0), all SRs

Problem Description

On November 14 2006, Microsoft released the following security updates:

MS06-066 - Important

Vulnerabilities in Client Service for Netware Could Allow Remote Code Execution (923980)

Affected Supported Software:

- Microsoft Windows 2000 Service Pack 4

- Microsoft Windows XP Service Pack 1 and Microsoft Windows XP Service Pack 2

- Microsoft Windows Server 2003 Service Pack 1

MS06-067 - Critical

Cumulative Security Update for Internet Explorer (922760)

Affected Supported Software:

- Microsoft Windows 2000 Service Pack 4

- Microsoft Windows XP Service Pack 1 and Microsoft Windows XP Service Pack 2

- Microsoft Windows Server 2003 Service Pack 1

MS06-068 - Critical

Vulnerability in Microsoft Agent Could Allow Remote Execution (920213)

Affected Supported Software:

- Microsoft Windows 2000 Service Pack 4

- Microsoft Windows XP Service Pack 1 and Microsoft Windows XP Service Pack 2

- Microsoft Windows Server 2003 Service Pack 1

MS06-069 - Critical

Vulnerabilities in Macromedia Flash Player From Adobe Could Allow Remote Execution (923789)

Affected Supported Software:

- Microsoft Windows XP Service Pack 2

MS06-070 - Critical

Vulnerabilities in Workstation Service Could Allow Remote Execution (924270)

Affected Supported Software:

- Microsoft Windows 2000 Service Pack 4

- Microsoft Windows XP Service Pack 2

MS06-071 - Critical

Vulnerabilities in Microsoft XML Core Services Could Allow Remote Code Execution (928088)

Affected Supported Software:

- None

Background

Cisco evaluates Microsoft security notices and updates for potential impact to Cisco Contact Center products.

The qualification process results in one of four categorical ratings being applied to a given update:

Impacting, Not Impacting, Deferred, or Not Applicable.

The four ratings are defined in the Cisco Customer Contact Software Policy for use of Third-Party Software and Security Updates document.

For the security updates listed in the Problem Description section of this bulletin, Cisco has assigned the updates to the following categories:

Impacting

MS06-070 - Vulnerabilities in Workstation Service Could Allow Remote Execution

Deferred

MS06-067 - Cumulative Security Update for Internet Explorer

MS06-068 - Vulnerability in Microsoft Agent Could Allow Remote Execution

Non-impacting

MS06-066 - Vulnerabilities in Client Service for Netware Could Allow Remote Code Execution

MS06-069 - Vulnerabilities in Macromedia Flash Player From Adobe Could Allow Remote Execution

MS06-071 - Vulnerabilities in Microsoft XML Core Services Could Allow Remote Code Execution

Not Applicable

None

Due to the nature of some of the vulnerabilities addressed by a number of critical, important and moderate security updates - only exploitable if a user visited a malicious Web (or FTP) site or viewed a malicious e-mail message that could potentially allow remote code execution - they are deferred and rolled up into the next service release testing of the supported applications.

While an attacker who successfully exploited these vulnerabilities could take complete control of an affected system or cause a denial of service attack, Production Contact Center application servers should not be used for chat, e-mail or to browse unknown and potentially dangerous Web (or FTP) Sites.

Proper care should be taken in deciding on which updates to apply to your systems. For additional information on the security measures to be considered in an ICM environment, refer to the Security Best Practices for Cisco Intelligent Contact Management Software Guide.

Product

Version(s)

Tested (Y/I*)

Components Tested (All or Specific)

ICM/IPCC

7.0(0) SR4

Y

All ICM/IPCC components tested on Windows Server 2003 SP1

CTIOS

7.0(0) SR4

Y

CTIOS components tested on Windows Server 2003 SP1; Agent Desktop on Windows XP SP2

CVP

3.1 SR2

Y

CVP components tested on Windows Server 2000 SP4 with Rollup 1

CEM & CCS

CEM 5.0 SR5, CCS 5.0 SR3, CMB 5.0 SR1

Y

CEM and CCS components tested on Windows Server 2000 SP4 with Rollup 1

* Testing Disposition

I - In Progress (indicating that testing is in progress and will be updated when complete)

Y - Yes (tested)

NA - Not Applicable (none of the security updates are being tested because of a Not Applicable or Deferred assessment)

Customers should follow Microsoft's guidelines regarding when and how they should apply these updates. Refer to the Microsoft website for full details of the potential exposure from the caveat is referenced on the Microsoft Security page.

Problem Symptoms

It is important to point out that Cisco Contact Center Support has not had any cases pertaining to this vulnerability recorded from our customer base as of November 14, 2006.

Workaround/Solution

Cisco has assessed, and where deemed appropriate, validated the Microsoft security patches addressed in this bulletin along with any workarounds for the problems found. Deferred security updates will be folded in to regression testing of the listed products' next service release or major release, whichever comes first.

Cisco recommends that Contact Center customers separately assess all security patches released by Microsoft and install those deemed appropriate for their environments.

Cisco will continue to provide a service of separately assessing and where necessary, validating higher severity security patches that may be relevant to the Contact Center Enterprise software products.

Visit the Microsoft website to acquire the fixes. Keep in mind that you should download the appropriate fixes based on the version of the Microsoft operating system deployed in your environment and service pack level.

Revision History

Revision

Date

Comment

1.0

20-NOV-2006

Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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