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Cisco Catalyst Express 500 Series Switches

Field Notice: FN - 62577 - Incorrect IOS Image Loaded from Factory for WS-CE500 Products


Revised March 11, 2008

November 13, 2006

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Revision History

Revision

Date

Comment

1.1

11-MAR-2008

Updated Patch Tool URL

1.0

13-NOV-2006

Initial Public Release

 

Products Affected

Products Affected

WS-CE500-24LC

WS-CE500-24PC

WS-CE500-24TT

WS-CE500G-12TC

 

Problem Description

An incorrect IOS image was loaded on to CE500 products at the factory.

Background

CE500 products have been shipped with an incorrect image. The loaded image does not contain the HTML content necessary for setting up the device. This results in a "File Not Found" error when configuring the affected switch.

A switch is affected by this problem if the system serial number (SN) is on the SN list. For the list of affected SNs, refer to the Affected Software Versions and System Serial Numbers section.

Affected Software Versions and System Serial Numbers

This problem affects a CE500 switch if both criteria below are present:

  • The IOS version is 12.2.25(SEG).

  • The System Serial Number (SN) is on the list provided. Please follow the link to get to this list. SN data on this spreadsheet is arranged in alpha-numeric order.

Problem Symptoms

When setting up the switch for the first time, cutomers will receive a "File Not Found" error similar to one shown below captured from a Windows Explorer browser.

fn62577_j7ywez.jpg

Workaround/Solution

There is no workaround.

The solution for customers who experience this problem is to install and run the patch using the procedures below.

Corrective Procedures

  1. Log on to CCO (http://www.cisco.com) and download the 12.2(25)SEG PATCH TOOL (CE500) (registered customers only) onto the PC.

    Note: For customers not yet a CCO users: A registration is required for CCO access.

  2. Double click the icon 12.2(25)SEG PATCH TOOL (CE500) on the Desktop to launch the tool. Before clicking the "Repair" button, follow the instructions in the pop-up as shown below.

    fn62577_j7ywuh.jpg

  3. After clicking the "Repair" button at the bottom of the tool, the user must do the following:

    • Do not disconnect the PC, switch cable, or power until the tool indicates otherwise.

    • Do not close the tool until it indicates to do so. While the tool is working, the user can monitor the progress bar on the tool.

    Note: It is very important to follow the instructions in the bullet points above. If the "do nots" are not adhered to, it is likely that the unit will become unusable. In this case, customers should boot up the switch. If the system LED is solid green, then the switch is still functioning, and customers can continue with the patch process. If the system LED is not solid green, then the switch would need to be replaced by a regular RMA process.

  4. At the end of this process, the tool will force the switch to reload. The user will notice the connection lost during the reload. This is an expected behavior.

  5. When the tool completes the execution, it will pop up a window indicating the user can proceed with Express Setup. This pop-up window indicates that the switch has now been reset to the correct factory default state.

If desired, the user can now refer to the document Getting Started Guide for the Catalyst Express 500 Switches for details on how to set up the switches.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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