Field Notice: FN - 62526 CRS16 and CRS8 - RP, RP-B and DRP-PLIM Flash Disks Can Fail in a Power Cycle Event - Fix: RMA the Flash Disk

Revised July 16, 2007
October 31, 2006

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NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Products Affected	Top Assembly Part Number	Comments
CRS-8-RP=	800-22921-14	The best ways to reliably identify the disk are by checking the Flash Disk's firmware level or the visual images of the Flash Disk.
CRS-DRP-PLIM	800-19842-08
CRS-DRP-PLIM=	800-19842-08
CRS-FLASH-DISK-1G=	16-3077-02
CRS-16-RP	800-19834-16
CRS-16-RP=	800-19834-16
CRS-16-RP-B	800-27098-03
CRS-16-RP-B=	800-27098-03
CRS-8-RP	800-22921-14
CRS-8-RP/R	800-22921-14

Serial Numbers

Sequential #	Random #
SAD10380000 To SAD104100U7	SAD08230871 SAD083004F0 SAD083004F5 SAD084402D6 SAD090801FJ SAD0910064D SAD091200Z1 SAD091202SF SAD091603HE SAD0925086D SAD0925086U SAD09250875 SAD092509X6 SAD092509XD SAD092605L0 SAD092805RZ SAD0929000X SAD09290018 SAD0930079D SAD093008WZ SAD093008XB SAD09310AM0 SAD09310AM4 SAD09310AM6 SAD09310AM7 SAD09310AMB SAD09310AMC SAD09310AME SAD093302RU SAD093302S5 SAD093405X5 SAD093405XB SAD093405XP SAD093507H2 SAD093507HF SAD093507HG SAD093507HL SAD093507Y7 SAD093507Y8 SAD093705F1 SAD093906F1 SAD093906F7 SAD094304HV SAD094304HW SAD094304HY SAD0943056D SAD094308AP SAD094308AY SAD094308B1 SAD094308B8 SAD094308BA SAD094308BG SAD094308JX SAD094308JY SAD094308K0 SAD094308K4 SAD094308K6 SAD094308KC SAD094308KL SAD094308KM SAD094308KT SAD094308KX SAD094308KY SAD094308L7 SAD094601JM SAD094601JV SAD094601JX SAD094601JY SAD094601JZ SAD094601K3 SAD0947015D SAD0947015P SAD0947015W SAD0947015X SAD0947016D SAD0947016G SAD0947016K SAD0948027V SAD0948027W SAD095002X1 SAD095002X4 SAD095002XC SAD095002XF SAD095002XK SAD095002XR SAD095002XU SAD095006J3 SAD095006J5 SAD095006J6 SAD095006J7 SAD095006JB SAD095006JC SAD095006JF SAD095006JG SAD095006JH SAD095006JJ SAD095006JL SAD095006JM SAD095006JN SAD095006JP SAD095006JR SAD095006JT SAD095200HR SAD095200HS SAD095200HT SAD095200HU SAD095200HV SAD095200HX SAD095200HY SAD095200HZ SAD095200J0 SAD095200J1 SAD095200J3 SAD095200J4 SAD095200J5 SAD095200J6 SAD095200J7 SAD095200J9 SAD095200JA SAD095200JB SAD095200JC SAD095200JE SAD095200JF SAD095200JH SAD095200JK SAD095200JL SAD10020331 SAD100204BC SAD100204BD SAD100204BE SAD100204BF SAD100204BH SAD100204BJ SAD100204BK SAD100204BL SAD100204BM SAD100204BN SAD100204BP SAD100204BS SAD100204BV SAD100204BW SAD100204BX SAD100204BY SAD100204C3 SAD1005003P SAD1005003S SAD1005003T SAD1005003U SAD1005003V SAD1005003W SAD1005003X SAD1005003Y SAD1005003Z SAD10050040 SAD10050041 SAD10050042 SAD10050043 SAD10050045 SAD10050047 SAD10050048 SAD100502BS SAD100506VE SAD100506VF SAD100506VG SAD100506VH SAD100506VJ SAD100506VK SAD100506VM SAD100506VN SAD100506VP SAD100506VR SAD100506VS SAD100506VT SAD100506VU SAD100506VV SAD100506VW SAD100506VX SAD100506VY SAD100506VZ SAD100506W0 SAD100506W1 SAD100506W2 SAD100506W4 SAD100506W5 SAD100506W6 SAD100506W7 SAD100506W8 SAD100506W9 SAD100506WA SAD100506WC SAD100506WD SAD100506WE SAD100604ED SAD100604EF SAD100604EG SAD100604EH SAD100604EJ SAD100604EK SAD100604EL SAD100604EM SAD100604EN SAD100604ER SAD100604ES SAD100604ET SAD100604EU SAD100604EV SAD10070339 SAD1007033A SAD1007033C SAD1007033D SAD1007033E SAD1007033F SAD1007033G SAD1007033K SAD1007033L SAD1007033M SAD1007033N SAD1007033P SAD1007033R SAD1007033V SAD1007033W SAD1007033X SAD1007033Y SAD1007033Z SAD10070340 SAD10070341 SAD100703RZ SAD100703S6 SAD100704XK SAD100704XL SAD100704XM SAD100704XN SAD100704XS SAD100704XU SAD100704XW SAD100704XX SAD100704XY SAD100704XZ SAD100704Y1 SAD100704Y2 SAD100704Y3 SAD100704Y4 SAD100704Y7 SAD100704Y8 SAD100704Y9 SAD100706UZ SAD100706V0 SAD100706V2 SAD100706V4 SAD100706V6 SAD100706V7 SAD100706V8 SAD100706VD SAD100706VE SAD100706VF SAD100706VJ SAD1010003L SAD1010003N SAD1010003P SAD1010003S SAD1010003T SAD1010003U SAD1010003V SAD1010003W SAD1010003X SAD1010003Y SAD1010003Z SAD10100040 SAD10100041 SAD10100042 SAD10100044 SAD10100045 SAD10100047 SAD10100048 SAD10100049 SAD1010004A SAD1010004B SAD1010004C SAD1010004D SAD1010004F SAD1010004G SAD1010004H SAD1010004J SAD1010004K SAD1010004L SAD1010004M SAD1010004R SAD1010004S SAD1010004T SAD1010004U SAD1010004V SAD101101WP SAD101101WR SAD101101WT SAD101101WU SAD101101WV SAD101101WY SAD101101WZ SAD101101X0 SAD101101X1 SAD101101X2 SAD101101X3 SAD101101X4 SAD101101X5 SAD101101X6 SAD101101X7 SAD101101X8 SAD101101XA SAD101101XC SAD101101XD SAD101101XF SAD101101XG SAD101101XJ SAD101101XK SAD101105CM SAD101105CN SAD101105CS SAD101105CT SAD101105CU SAD101105CV SAD101105CW SAD101105CX SAD101105CY SAD101105CZ SAD101105D1 SAD101105D2 SAD101105D3 SAD101105D4 SAD101105D5 SAD101105D6 SAD101105D7 SAD101105D8 SAD101105D9 SAD1014015M SAD1014015N SAD1014015P SAD1014015R SAD1014015S SAD1014015U SAD1014015W SAD1014015X SAD1014015Y SAD1014015Z SAD10140160 SAD10140162 SAD10140163 SAD10140165 SAD10140166 SAD10140168 SAD10140169 SAD1014016B SAD1014016E SAD1014016F SAD1014016J SAD1014016K SAD1014016L SAD1014016M SAD1014016N SAD1014016S SAD1014016T SAD1014016X SAD1014016Y SAD1014016Z SAD10140171 SAD10140172 SAD10140174 SAD10140175 SAD10140178 SAD1014017F SAD1014017H SAD1014017J SAD1014017K SAD1014017L SAD1014017M SAD1014017N SAD1014017P SAD1014017R SAD1014017U SAD1014017V SAD1014017X SAD1014017Y SAD1014017Z SAD10140181 SAD10140183 SAD10140184 SAD10140186 SAD10140187 SAD10140188 SAD10140189 SAD1014018A SAD1014018B SAD1014018C SAD1014018D SAD1014018G SAD1014018H SAD1014018J SAD1014018L SAD1014018M SAD1014018N SAD1014018P SAD1014018S SAD101707Y3 SAD101707Y4 SAD101707Y5 SAD101707Y6 SAD101707Y8 SAD101707Y9 SAD101707YA SAD101707YB SAD101707YC SAD101707YD SAD101707YF SAD101707YG SAD101707YH SAD101707YJ SAD101707YL SAD101707YN SAD101707YP SAD101707YR SAD101707YS SAD101707YT SAD101707YU SAD101707YV SAD101707YW SAD101707YX SAD101707YZ SAD101707Z4 SAD101707Z5 SAD101707Z6 SAD101707Z8 SAD101707ZA SAD101707ZB SAD101707ZC SAD101707ZD SAD101707ZF SAD101707ZH SAD101707ZK SAD101707ZL SAD101707ZM SAD101707ZP SAD101707ZR SAD101707ZT SAD101707ZU SAD101707ZV SAD101707ZW SAD101707ZY SAD101707ZZ SAD10170800 SAD10170801 SAD10170802 SAD10170803 SAD10170804 SAD10170805 SAD10170808 SAD10170809 SAD1017080B SAD1017080C SAD10170WZS SAD101803M4 SAD101803M5 SAD101803M7 SAD101803M9 SAD101803MD SAD101803MG SAD1018064S SAD1018064T SAD1018064U SAD1018064V SAD1018064W SAD1018064X SAD1018064Y SAD1018064Z SAD10180650 SAD10180651 SAD10180652 SAD10180654 SAD10180655 SAD10180656 SAD10180657 SAD10180658 SAD10180659 SAD1018065A SAD1018065B SAD1018065E SAD1018065F SAD1018065J SAD1018065K SAD1018065N SAD1018065P SAD1018065R SAD1018065S SAD1018065U SAD1018065V SAD1018065Y SAD10180662 SAD10180663 SAD10180665 SAD10180667 SAD10180668 SAD1018066C SAD101907L3 SAD101907L4 SAD101907L6 SAD101907L7 SAD101907L8 SAD101907L9 SAD101907LA SAD101907LB SAD101907LD SAD101907LE SAD101907LF SAD101907LH SAD101907LJ SAD101907LK SAD101907LL SAD101907LM SAD101907LN SAD101907LR SAD101907LS SAD101907LT SAD101907LU SAD101907LV SAD101907LX SAD101907LY SAD101907LZ SAD101907M0 SAD101907M1 SAD101907M2 SAD101907M3 SAD101907M4 SAD101907M5 SAD101907M6 SAD101907M7 SAD101907M8 SAD101907M9 SAD101907MA SAD101907MB SAD101907MC SAD101907MD SAD101907ME SAD101907MF SAD101907MG SAD101907MH SAD101907MJ SAD101907ML SAD101907MM SAD101907MP SAD101907MR SAD101907MS SAD101907MU SAD101907MV SAD101907MW SAD101907MX SAD101907MY SAD101907MZ SAD101907N0 SAD101907N1 SAD101907N2 SAD101907N3 SAD101907N4 SAD101907N5 SAD101907N6 SAD101907N7 SAD101907NA SAD101907NB SAD101907NC SAD101907ND SAD101907NE SAD101907NF SAD101907NH SAD101907NJ SAD101907NK SAD101907NL SAD101907NP SAD101907NR SAD101907NS SAD101907NT SAD101907NU SAD101907NV SAD101907NX SAD101907NY SAD101907NZ SAD101907P0 SAD101907P1 SAD101907P2 SAD101907P3 SAD10200892 SAD102008A1 SAD102008A2 SAD102008A3 SAD102008A4 SAD102008A6 SAD102008A8 SAD102008AA SAD102008AB SAD102008AC SAD102008AD SAD102008AE SAD102008AF SAD102008AG SAD102008AH SAD102008AK SAD102008AM SAD102008AN SAD102008AS SAD102008AT SAD102008AU SAD102008AY SAD102008B0 SAD102008B3 SAD102008B4 SAD102008B6 SAD102008B7 SAD102008B8 SAD102008B9 SAD102008BA SAD102008BB SAD102008BC SAD102008BD SAD102008BF SAD102008BG SAD102103VY SAD102103VZ SAD102103W0 SAD102103W1 SAD102103W2 SAD102103W3 SAD102103W4 SAD102103W5 SAD102103W6 SAD102103W7 SAD102103W8 SAD102103WA SAD102103WC SAD102103WD SAD102103WE SAD102103WF SAD102103WG SAD102103WH SAD102103WJ SAD102103WK SAD102103WL SAD102103WM SAD102103WN SAD102103WP SAD102103WR SAD102103WS SAD102103WT SAD102103WV SAD102103WX SAD102103WY SAD102103WZ SAD102103X1 SAD102103X2 SAD102103X3 SAD102103X4 SAD102103X5 SAD102103X6 SAD102103X7 SAD102103XA SAD102103XB SAD102103XC SAD102103XD SAD102103XE SAD10220115 SAD10220116 SAD10220118 SAD1022011A SAD1022011E SAD1022011T SAD1022011Y SAD10220121 SAD10220127 SAD1022012M SAD1022012P SAD1022012R SAD1022012T SAD1022012W SAD1022012Y SAD1022012Z SAD10220130 SAD10220131 SAD10220132 SAD10220133 SAD10220134 SAD10220135 SAD10220136 SAD10220137 SAD10220138 SAD1022013B SAD1022013C SAD1022013D SAD1022013E SAD1022013F SAD1022013G SAD1022013H SAD1022013J SAD1022013K SAD1022013L SAD1022013R SAD1022013S SAD1022013W SAD1022013X SAD1022013Y SAD1022013Z SAD10220140 SAD10220141 SAD10220142 SAD10220143 SAD10220144 SAD10220147 SAD10220148 SAD10220149 SAD1022014A SAD1022014B SAD1022014D SAD1022014G SAD1022014H SAD1022014J SAD1022014K SAD1022014L SAD1022014M SAD1022014P SAD1022014R SAD1022014S SAD1022014U SAD1022014V SAD1022014W SAD1022014Y SAD1022014Z SAD10220150 SAD10220152 SAD10220153 SAD10220154 SAD10220155 SAD1022O12N SAD102305Y9 SAD102305YA SAD102305YB SAD102305YC SAD102305YD SAD102305YE SAD102305YF SAD102305YG SAD102305YH SAD102305YL SAD102305YM SAD102305YN SAD102305YR SAD102305YS SAD102305YT SAD102305YV SAD102305YW SAD102305YX SAD102305Z2 SAD102305Z3 SAD102305Z5 SAD102305Z6 SAD102305Z7 SAD102305Z8 SAD102305Z9 SAD102305ZA SAD102305ZC SAD102305ZF SAD102305ZG SAD102305ZH SAD102305ZJ SAD102305ZK SAD102305ZL SAD102305ZM SAD102305ZP SAD102305ZR SAD102305ZS SAD102305ZT SAD102305ZU SAD102305ZV SAD102305ZW SAD102305ZX SAD102305ZY SAD102305ZZ SAD10230600 SAD10230602 SAD10230603 SAD10230604 SAD10230606 SAD10230607 SAD10230609 SAD1023060E SAD1023060F SAD1023060G SAD1023060H SAD1023060J SAD1023060K SAD1023060L SAD1023060M SAD1023060P SAD1023060R SAD1023060S SAD1023060T SAD1023060V SAD102506AP SAD102506AR SAD102506AS SAD102506AT SAD102506AU SAD102506AV SAD102506AX SAD102506AZ SAD102506B0 SAD102506B1 SAD102506B2 SAD102506B4 SAD102506B6 SAD102506B8 SAD102506B9 SAD102506BA SAD102506BB SAD102506BD SAD102506BE SAD102506BF SAD102506BG SAD102506BH SAD102506BK SAD102506BL SAD102506BN SAD102506BP SAD102506BU SAD102506BV SAD102506BW SAD102506BX SAD102506BY SAD102506BZ SAD102506C0 SAD102506C2 SAD102506C3 SAD102506C4 SAD102506C5 SAD102506C6 SAD102506C7 SAD102506C8 SAD102506CA SAD102506CC SAD102506CD SAD102506CE SAD102506CF SAD102506CG SAD102506CK SAD102506ME SAD102703Z7 SAD102703Z9 SAD102703ZB SAD102703ZD SAD102703ZH SAD102703ZK SAD102703ZL SAD102703ZM SAD102703ZP SAD102703ZR SAD102703ZS SAD102703ZT SAD102703ZU SAD102703ZW SAD102703ZX SAD102703ZY SAD102703ZZ SAD10270401 SAD10270402 SAD10270403 SAD10270404 SAD10270406 SAD10270407 SAD10270409 SAD1027040B SAD1027040D SAD1027040E SAD1027040F SAD1027040H SAD1027040L SAD1027040M SAD1027040T SAD1027040U SAD1027040V SAD1027040X SAD1027040Y SAD10270410 SAD10270411 SAD10270412 SAD10270413 SAD10270414 SAD1027041B SAD1027041C SAD1027041D SAD1027041E SAD1027041F SAD10280165 SAD10280166 SAD10280168 SAD1028016J SAD1028016L SAD1028016P SAD1028016T SAD1028016U SAD1028016W SAD1028016X SAD10280174 SAD10280176 SAD10280177 SAD1028017A SAD1028017B SAD1028017E SAD1028017G SAD1028017H SAD102802AW SAD102802AX SAD102802AY SAD102802AZ SAD102802B0 SAD102802B2 SAD102802B3 SAD102802B4 SAD10280A74 SAD10280A76 SAD10280A77 SAD10280A7G SAD10280A7J SAD10280BGK SAD10280BGL SAD10280BGM SAD10280BGN SAD10280BGP SAD10280BGR SAD10280BGU SAD102904K2 SAD102904K3 SAD102904K4 SAD102904K5 SAD102904K8 SAD102904K9 SAD102904KA SAD102904KD SAD102904KE SAD102904KF SAD102904KG SAD102904KJ SAD102904KL SAD102904KR SAD102904KS SAD102904KU SAD102904KX SAD102904KY SAD102904L0 SAD102904L3 SAD103106NG SAD103106NH SAD1031070N SAD1031070R SAD1031070S SAD1031070T SAD1031070U SAD1031070W SAD1031070X SAD1031070Z SAD10310712 SAD10310713 SAD10310715 SAD10310716 SAD10310718 SAD10310719 SAD1031071B SAD1031071C SAD1031071D SAD1031071F SAD1031071G SAD1031071H SAD1031071J SAD1031071K SAD1031071L SAD1031071S SAD1031071T SAD1031071U SAD103107G4 SAD103107G5 SAD103107G6 SAD103107G7 SAD103107G8 SAD103107GA SAD103107GB SAD103107GC SAD103107GF SAD103107GH SAD103107GJ SAD103107GK SAD103107GL SAD103107GM SAD103107GP SAD103107GR SAD103107GS SAD103107GT SAD103107GU SAD103107GY SAD103107GZ SAD103107H0 SAD103107H1 SAD103107H3 SAD103107H4 SAD103107H5 SAD103107H6 SAD103107H7 SAD103107H9 SAD103107HA SAD103107HC SAD103107HD SAD103107HE SAD103107HH SAD103107HJ SAD103107HK SAD103107HL SAD103107HN SAD103107HP SAD103107HR SAD10330111 SAD10330113 SAD10330115 SAD10330116 SAD10330119 SAD1033011A SAD1033011C SAD1033011D SAD1033011E SAD1033011F SAD1033011G SAD1033011H SAD1033011J SAD1033011L SAD1033011M SAD1033011N SAD1033011R SAD1033011S SAD1033011U SAD1033011W SAD10330120 SAD10330122 SAD10330123 SAD10330124 SAD10330126 SAD10330127 SAD10330129 SAD1033012A SAD1033012C SAD1033012E SAD1033012G SAD1033012H SAD1034053G SAD1034053J SAD1034053K SAD1034053N SAD1034053P SAD1034053R SAD1034053S SAD1034053V SAD1034053W SAD1034053Y SAD1034053Z SAD10340540 SAD10340546 SAD10340547 SAD10340549 SAD1034054E SAD1034054F SAD1034054K SAD1034054M SAD1034054P SAD1034054S SAD1034054T SAD1034054X SAD10340551 SAD103405FC SAD103407KE SAD103407KF SAD103407KH SAD103407KJ SAD103407KK SAD103407KL SAD103407KN SAD103407KP SAD103407KR SAD103407KT SAD103407KU SAD103407KW SAD103407KX SAD103407KY SAD103407L0 SAD103407L1 SAD103407L2 SAD103407L3 SAD103407L4 SAD103407L6 SAD103408KR SAD103408KW SAD103408KZ SAD103408L4 SAD103408LB SAD103408LF SAD103408LP SAD103408LR SAD103408LT SAD103408LV SAD103408LW SAD103601YN SAD103601YP SAD103601YR SAD103601YS SAD103601YU SAD103601YX SAD103601YY SAD103601Z0 SAD103601Z1 SAD103601Z2 SAD103601Z3 SAD103601Z5 SAD103601Z8 SAD103601ZA SAD103601ZB SAD103601ZC SAD103601ZD SAD103601ZE SAD103601ZF SAD103601ZG SAD103601ZH SAD103601ZL SAD103601ZN SAD103601ZP SAD103601ZS SAD103601ZT SAD103601ZX SAD103601ZZ SAD10360201 SAD10360202 SAD10360203 SAD103606K4 SAD103606K6 SAD103606K8 SAD103606KA SAD103606KB SAD103606KH SAD103606KK SAD103606KN SAD103606KR SAD103606KS SAD103606KT SAD103606KU SAD103606KV SAD103606KW SAD103606L2 SAD103606L3 SAD103606L6 SAD103606L7 SAD103606L8 SAD103606L9 SAD103606LA SAD103606LB SAD103606LC SAD103606LD SAD103606LG SAD103606LH SAD103606LJ SAD103606LK SAD103607Y2 SAD103607Y4 SAD103607YC SAD103607YS SAD103607Z1 SAD103607Z9 SAD103607ZF SAD103607ZH SAD103704WH SAD103704WL SAD103704WM SAD103704WN SAD103704WP SAD103704WS SAD103704WT SAD103704WW SAD103704WY SAD103704WZ SAD103704X0 SAD103704X1 SAD103704X3 SAD103704X4 SAD103704X5 SAD103704X9 SAD103704XA SAD103704XG SAD103704XH SAD103704XJ SAD103704XL SAD103704XM SAD103704XP SAD103704XR SAD103704XS SAD103704XT SAD103704XU SAD103704XV SAD103704XW SAD103704XX SAD103704XZ

Problem Description

During power cycle events, CRS-1 systems have encountered some infrequent file system corruption issues on a specific type of Flash Disk. The affected Flash Disks were shipped in products from February through October 2006.

In some cases during RP boot-up, a problem will be reported when mounting the disk0: device, rendering the RP unable to complete the boot sequence. In other cases, problems may be observed during RP operation where files are unreadable, or attempts to write to the disk, such as committing a configuration change, results in failures.

Background

Multiple Flash Disks have been used in CRS boards. A new FlashDisk introduced in February 2006 has encountered two different types of failures:

1) Card Information Structure (CIS) or Master Boot Record (MBR) corruption during a board or system power event

or

2) File-system or data corruption.

Problem Symptoms

The following examples show outputs that may be observed as a result of CIS/MBR or file system problems.

From boot up:

Cisco IOS XR Software for the Cisco XR hfr-mbirp, Copyright (c) 2006 by Cisco Systems, Inc.

Unable to mount /disk0:, filesystem is corrupted.

Cisco IOS XR Software for the Cisco XR hfr-mbirp,
Copyright (c) 2006 by Cisco Systems, Inc.
init: special_commands:wait for disk0: failed
Insthelper encountered a fatal error condition, and is exiting: Error value = (2952430102), Error string = ('Loadpath Library' detected the 'fatal' condition 'parameter with invalid value passed': Invalid argument)

cardmgrd::do_module(): Can't DEVCTL_PCMCIA_INSMOD module 'libpcmcia_mtd'

Install (Node Preparation): Failed to access install device ' disk0:' after 600 seconds: No such file or directory.

Install (Node Preparation): Install device is either corrupt or missing. This node will now reload.

Device does not contain a valid magic number

During operation:

Failed to get active package on node: 'sysdb' detected the 'warning' condition 'A SysDB
client tried to access a nonexistent item or list an empty directory'

RP/0/RP0/CPU0:Aug 25 12:09:03.619 : nvgen[285]: %MGBL-NVGEN-3-FILE_IO :
nvgen_config_file_open: Error on file IO
'/qsm/cfsroot/running/nvgen/nv_cur.cfg' for 'lstat error':
'Input/output error'

Workaround/Solution

Cisco recommends RMAing the affected Flash Disk shipped between February and October 2006.

**Only the CRS-FLASH-DISK-1G= will be sent as a replacement FRU**

The best ways to reliably identify the disk are by checking the Flash Disk's firmware level or the visual images of the FlashDisk. See the How to Identify Firmware Levels section below for checking the firmware. If the Flash Disk is removed from the board, you can visually identify the Flash Disk by comparing the images located in the How to Identify Hardware Levels section.

The Serial Number list above can be used to determine each board that originally shipped with an affected Flash Disk. The firmware and/or image check should still be done as a confirmation that the correct Flash Disk has been identified.

For any case opened for this Field Nnotice, code the RMA as:

Failure Class: Administrative Request
Failure Code: Field Notice Alert

Flash Disk Replacement Process:
ReplacingPCMCIACardCRS-1.doc

Upon re-installing the replacement board into the chassis (for Flash Disk slot0 replacements), the board will boot and automatically copy the required software and configuration files.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered customer and you must be logged in.

DDTS	Description
CSCse64736 (registered customers only)	file system issues after power-cycle

How To Identify Hardware Levels

The following image shows the Flash Disk introduced between February and October 2006 that should be replaced:

The following four images show the Flash Disks introduced between February and October 2006 that should not be replaced:

How To Identify Firmware Levels

Flash Disk firmware dated 1/25/06 or 6.12.06 is bad and needs to be replaced. All other firmware should be considered good. See examples below:

In order to confirm which version of firmware is present, issue the following command:

To check the RP0 disk device:
run diskinfo -d /net/node0_RP0_CPU0/disk0: -f

To check the RP1 disk device:
run diskinfo -d /net/node0_RP1_CPU0/disk0: -f

The following output examples show the affected Flash Disk with two different firmware levels introduced since February 2006 that should be replaced:

Firmware: 01/25/06
BIOS Geometry: 16 Heads, 63 Sectors
Drive Geometry: 16 Heads, 1986 Tracks, 63 Sectors
Drive Capacity: 2001888 Cur Sctrs, 2001888 User Sctrs, Extd
Address Mode: LBA
PIO mode: 4
Multimode Blocks/Transfer: 32

Firmware: 06.12.06
BIOS Geometry: 16 Heads, 63 Sectors
Drive Geometry: 16 Heads, 1986 Tracks, 63 Sectors
Drive Capacity: 2001888 Cur Sctrs, 2001888 User Sctrs, Extd
Address Mode: LBA
PIO mode: 4
Multimode Blocks/Transfer: 32

This is an example of a Flash Disk firmware level which is fine and should not be replaced via this Field Notice:

Firmware: HDC 2.13
BIOS Geometry: 16 Heads, 63 Sectors
Drive Geometry: 16 Heads, 1986 Tracks, 63 Sectors
Drive Capacity: 2001888 Cur Sctrs, 2001888 User Sctrs, Extd
Address Mode: LBA
PIO mode: 4
Multimode Blocks/Transfer: 32


Revision History

Revision	Date	Comment
1.4	16-JUL-2007	Removed Upgrade Form, reworded the Workaround/Solution section to reflect the change to use the standard RMA process.
1.3	10-APR-2007	Updated S/N list, added S/N range to Serial Numbers section.
1.2	02-NOV-2006	Updated S/N list, added additional Products Affected
1.1	01-NOV-2006	Updated S/N list, revised commands in Firmware section
1.0	31-OCT-2006	Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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