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Cisco Carrier Routing System

Field Notice: FN - 62526 CRS16 and CRS8 - RP, RP-B and DRP-PLIM Flash Disks Can Fail in a Power Cycle Event - Fix: RMA the Flash Disk


Revised July 16, 2007
October 31, 2006


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Products Affected Top Assembly Part Number Comments
CRS-8-RP=
800-22921-14
The best ways to reliably identify the disk are by checking the Flash Disk's firmware level or the visual images of the Flash Disk.
CRS-DRP-PLIM
800-19842-08
CRS-DRP-PLIM=
800-19842-08
CRS-FLASH-DISK-1G=
16-3077-02
CRS-16-RP
800-19834-16
CRS-16-RP=
800-19834-16
CRS-16-RP-B
800-27098-03
CRS-16-RP-B=
800-27098-03
CRS-8-RP
800-22921-14
CRS-8-RP/R
800-22921-14

Serial Numbers

Sequential # Random #
SAD10380000 To SAD104100U7 SAD08230871
SAD083004F0
SAD083004F5
SAD084402D6
SAD090801FJ
SAD0910064D
SAD091200Z1
SAD091202SF
SAD091603HE
SAD0925086D
SAD0925086U
SAD09250875
SAD092509X6
SAD092509XD
SAD092605L0
SAD092805RZ
SAD0929000X
SAD09290018
SAD0930079D
SAD093008WZ
SAD093008XB
SAD09310AM0
SAD09310AM4
SAD09310AM6
SAD09310AM7
SAD09310AMB
SAD09310AMC
SAD09310AME
SAD093302RU
SAD093302S5
SAD093405X5
SAD093405XB
SAD093405XP
SAD093507H2
SAD093507HF
SAD093507HG
SAD093507HL
SAD093507Y7
SAD093507Y8
SAD093705F1
SAD093906F1
SAD093906F7
SAD094304HV
SAD094304HW
SAD094304HY
SAD0943056D
SAD094308AP
SAD094308AY
SAD094308B1
SAD094308B8
SAD094308BA
SAD094308BG
SAD094308JX
SAD094308JY
SAD094308K0
SAD094308K4
SAD094308K6
SAD094308KC
SAD094308KL
SAD094308KM
SAD094308KT
SAD094308KX
SAD094308KY
SAD094308L7
SAD094601JM
SAD094601JV
SAD094601JX
SAD094601JY
SAD094601JZ
SAD094601K3
SAD0947015D
SAD0947015P
SAD0947015W
SAD0947015X
SAD0947016D
SAD0947016G
SAD0947016K
SAD0948027V
SAD0948027W
SAD095002X1
SAD095002X4
SAD095002XC
SAD095002XF
SAD095002XK
SAD095002XR
SAD095002XU
SAD095006J3
SAD095006J5
SAD095006J6
SAD095006J7
SAD095006JB
SAD095006JC
SAD095006JF
SAD095006JG
SAD095006JH
SAD095006JJ
SAD095006JL
SAD095006JM
SAD095006JN
SAD095006JP
SAD095006JR
SAD095006JT
SAD095200HR
SAD095200HS
SAD095200HT
SAD095200HU
SAD095200HV
SAD095200HX
SAD095200HY
SAD095200HZ
SAD095200J0
SAD095200J1
SAD095200J3
SAD095200J4
SAD095200J5
SAD095200J6
SAD095200J7
SAD095200J9
SAD095200JA
SAD095200JB
SAD095200JC
SAD095200JE
SAD095200JF
SAD095200JH
SAD095200JK
SAD095200JL
SAD10020331
SAD100204BC
SAD100204BD
SAD100204BE
SAD100204BF
SAD100204BH
SAD100204BJ
SAD100204BK
SAD100204BL
SAD100204BM
SAD100204BN
SAD100204BP
SAD100204BS
SAD100204BV
SAD100204BW
SAD100204BX
SAD100204BY
SAD100204C3
SAD1005003P
SAD1005003S
SAD1005003T
SAD1005003U
SAD1005003V
SAD1005003W
SAD1005003X
SAD1005003Y
SAD1005003Z
SAD10050040
SAD10050041
SAD10050042
SAD10050043
SAD10050045
SAD10050047
SAD10050048
SAD100502BS
SAD100506VE
SAD100506VF
SAD100506VG
SAD100506VH
SAD100506VJ
SAD100506VK
SAD100506VM
SAD100506VN
SAD100506VP
SAD100506VR
SAD100506VS
SAD100506VT
SAD100506VU
SAD100506VV
SAD100506VW
SAD100506VX
SAD100506VY
SAD100506VZ
SAD100506W0
SAD100506W1
SAD100506W2
SAD100506W4
SAD100506W5
SAD100506W6
SAD100506W7
SAD100506W8
SAD100506W9
SAD100506WA
SAD100506WC
SAD100506WD
SAD100506WE
SAD100604ED
SAD100604EF
SAD100604EG
SAD100604EH
SAD100604EJ
SAD100604EK
SAD100604EL
SAD100604EM
SAD100604EN
SAD100604ER
SAD100604ES
SAD100604ET
SAD100604EU
SAD100604EV
SAD10070339
SAD1007033A
SAD1007033C
SAD1007033D
SAD1007033E
SAD1007033F
SAD1007033G
SAD1007033K
SAD1007033L
SAD1007033M
SAD1007033N
SAD1007033P
SAD1007033R
SAD1007033V
SAD1007033W
SAD1007033X
SAD1007033Y
SAD1007033Z
SAD10070340
SAD10070341
SAD100703RZ
SAD100703S6
SAD100704XK
SAD100704XL
SAD100704XM
SAD100704XN
SAD100704XS
SAD100704XU
SAD100704XW
SAD100704XX
SAD100704XY
SAD100704XZ
SAD100704Y1
SAD100704Y2
SAD100704Y3
SAD100704Y4
SAD100704Y7
SAD100704Y8
SAD100704Y9
SAD100706UZ
SAD100706V0
SAD100706V2
SAD100706V4
SAD100706V6
SAD100706V7
SAD100706V8
SAD100706VD
SAD100706VE
SAD100706VF
SAD100706VJ
SAD1010003L
SAD1010003N
SAD1010003P
SAD1010003S
SAD1010003T
SAD1010003U
SAD1010003V
SAD1010003W
SAD1010003X
SAD1010003Y
SAD1010003Z
SAD10100040
SAD10100041
SAD10100042
SAD10100044
SAD10100045
SAD10100047
SAD10100048
SAD10100049
SAD1010004A
SAD1010004B
SAD1010004C
SAD1010004D
SAD1010004F
SAD1010004G
SAD1010004H
SAD1010004J
SAD1010004K
SAD1010004L
SAD1010004M
SAD1010004R
SAD1010004S
SAD1010004T
SAD1010004U
SAD1010004V
SAD101101WP
SAD101101WR
SAD101101WT
SAD101101WU
SAD101101WV
SAD101101WY
SAD101101WZ
SAD101101X0
SAD101101X1
SAD101101X2
SAD101101X3
SAD101101X4
SAD101101X5
SAD101101X6
SAD101101X7
SAD101101X8
SAD101101XA
SAD101101XC
SAD101101XD
SAD101101XF
SAD101101XG
SAD101101XJ
SAD101101XK
SAD101105CM
SAD101105CN
SAD101105CS
SAD101105CT
SAD101105CU
SAD101105CV
SAD101105CW
SAD101105CX
SAD101105CY
SAD101105CZ
SAD101105D1
SAD101105D2
SAD101105D3
SAD101105D4
SAD101105D5
SAD101105D6
SAD101105D7
SAD101105D8
SAD101105D9
SAD1014015M
SAD1014015N
SAD1014015P
SAD1014015R
SAD1014015S
SAD1014015U
SAD1014015W
SAD1014015X
SAD1014015Y
SAD1014015Z
SAD10140160
SAD10140162
SAD10140163
SAD10140165
SAD10140166
SAD10140168
SAD10140169
SAD1014016B
SAD1014016E
SAD1014016F
SAD1014016J
SAD1014016K
SAD1014016L
SAD1014016M
SAD1014016N
SAD1014016S
SAD1014016T
SAD1014016X
SAD1014016Y
SAD1014016Z
SAD10140171
SAD10140172
SAD10140174
SAD10140175
SAD10140178
SAD1014017F
SAD1014017H
SAD1014017J
SAD1014017K
SAD1014017L
SAD1014017M
SAD1014017N
SAD1014017P
SAD1014017R
SAD1014017U
SAD1014017V
SAD1014017X
SAD1014017Y
SAD1014017Z
SAD10140181
SAD10140183
SAD10140184
SAD10140186
SAD10140187
SAD10140188
SAD10140189
SAD1014018A
SAD1014018B
SAD1014018C
SAD1014018D
SAD1014018G
SAD1014018H
SAD1014018J
SAD1014018L
SAD1014018M
SAD1014018N
SAD1014018P
SAD1014018S
SAD101707Y3
SAD101707Y4
SAD101707Y5
SAD101707Y6
SAD101707Y8
SAD101707Y9
SAD101707YA
SAD101707YB
SAD101707YC
SAD101707YD
SAD101707YF
SAD101707YG
SAD101707YH
SAD101707YJ
SAD101707YL
SAD101707YN
SAD101707YP
SAD101707YR
SAD101707YS
SAD101707YT
SAD101707YU
SAD101707YV
SAD101707YW
SAD101707YX
SAD101707YZ
SAD101707Z4
SAD101707Z5
SAD101707Z6
SAD101707Z8
SAD101707ZA
SAD101707ZB
SAD101707ZC
SAD101707ZD
SAD101707ZF
SAD101707ZH
SAD101707ZK
SAD101707ZL
SAD101707ZM
SAD101707ZP
SAD101707ZR
SAD101707ZT
SAD101707ZU
SAD101707ZV
SAD101707ZW
SAD101707ZY
SAD101707ZZ
SAD10170800
SAD10170801
SAD10170802
SAD10170803
SAD10170804
SAD10170805
SAD10170808
SAD10170809
SAD1017080B
SAD1017080C
SAD10170WZS
SAD101803M4
SAD101803M5
SAD101803M7
SAD101803M9
SAD101803MD
SAD101803MG
SAD1018064S
SAD1018064T
SAD1018064U
SAD1018064V
SAD1018064W
SAD1018064X
SAD1018064Y
SAD1018064Z
SAD10180650
SAD10180651
SAD10180652
SAD10180654
SAD10180655
SAD10180656
SAD10180657
SAD10180658
SAD10180659
SAD1018065A
SAD1018065B
SAD1018065E
SAD1018065F
SAD1018065J
SAD1018065K
SAD1018065N
SAD1018065P
SAD1018065R
SAD1018065S
SAD1018065U
SAD1018065V
SAD1018065Y
SAD10180662
SAD10180663
SAD10180665
SAD10180667
SAD10180668
SAD1018066C
SAD101907L3
SAD101907L4
SAD101907L6
SAD101907L7
SAD101907L8
SAD101907L9
SAD101907LA
SAD101907LB
SAD101907LD
SAD101907LE
SAD101907LF
SAD101907LH
SAD101907LJ
SAD101907LK
SAD101907LL
SAD101907LM
SAD101907LN
SAD101907LR
SAD101907LS
SAD101907LT
SAD101907LU
SAD101907LV
SAD101907LX
SAD101907LY
SAD101907LZ
SAD101907M0
SAD101907M1
SAD101907M2
SAD101907M3
SAD101907M4
SAD101907M5
SAD101907M6
SAD101907M7
SAD101907M8
SAD101907M9
SAD101907MA
SAD101907MB
SAD101907MC
SAD101907MD
SAD101907ME
SAD101907MF
SAD101907MG
SAD101907MH
SAD101907MJ
SAD101907ML
SAD101907MM
SAD101907MP
SAD101907MR
SAD101907MS
SAD101907MU
SAD101907MV
SAD101907MW
SAD101907MX
SAD101907MY
SAD101907MZ
SAD101907N0
SAD101907N1
SAD101907N2
SAD101907N3
SAD101907N4
SAD101907N5
SAD101907N6
SAD101907N7
SAD101907NA
SAD101907NB
SAD101907NC
SAD101907ND
SAD101907NE
SAD101907NF
SAD101907NH
SAD101907NJ
SAD101907NK
SAD101907NL
SAD101907NP
SAD101907NR
SAD101907NS
SAD101907NT
SAD101907NU
SAD101907NV
SAD101907NX
SAD101907NY
SAD101907NZ
SAD101907P0
SAD101907P1
SAD101907P2
SAD101907P3
SAD10200892
SAD102008A1
SAD102008A2
SAD102008A3
SAD102008A4
SAD102008A6
SAD102008A8
SAD102008AA
SAD102008AB
SAD102008AC
SAD102008AD
SAD102008AE
SAD102008AF
SAD102008AG
SAD102008AH
SAD102008AK
SAD102008AM
SAD102008AN
SAD102008AS
SAD102008AT
SAD102008AU
SAD102008AY
SAD102008B0
SAD102008B3
SAD102008B4
SAD102008B6
SAD102008B7
SAD102008B8
SAD102008B9
SAD102008BA
SAD102008BB
SAD102008BC
SAD102008BD
SAD102008BF
SAD102008BG
SAD102103VY
SAD102103VZ
SAD102103W0
SAD102103W1
SAD102103W2
SAD102103W3
SAD102103W4
SAD102103W5
SAD102103W6
SAD102103W7
SAD102103W8
SAD102103WA
SAD102103WC
SAD102103WD
SAD102103WE
SAD102103WF
SAD102103WG
SAD102103WH
SAD102103WJ
SAD102103WK
SAD102103WL
SAD102103WM
SAD102103WN
SAD102103WP
SAD102103WR
SAD102103WS
SAD102103WT
SAD102103WV
SAD102103WX
SAD102103WY
SAD102103WZ
SAD102103X1
SAD102103X2
SAD102103X3
SAD102103X4
SAD102103X5
SAD102103X6
SAD102103X7
SAD102103XA
SAD102103XB
SAD102103XC
SAD102103XD
SAD102103XE
SAD10220115
SAD10220116
SAD10220118
SAD1022011A
SAD1022011E
SAD1022011T
SAD1022011Y
SAD10220121
SAD10220127
SAD1022012M
SAD1022012P
SAD1022012R
SAD1022012T
SAD1022012W
SAD1022012Y
SAD1022012Z
SAD10220130
SAD10220131
SAD10220132
SAD10220133
SAD10220134
SAD10220135
SAD10220136
SAD10220137
SAD10220138
SAD1022013B
SAD1022013C
SAD1022013D
SAD1022013E
SAD1022013F
SAD1022013G
SAD1022013H
SAD1022013J
SAD1022013K
SAD1022013L
SAD1022013R
SAD1022013S
SAD1022013W
SAD1022013X
SAD1022013Y
SAD1022013Z
SAD10220140
SAD10220141
SAD10220142
SAD10220143
SAD10220144
SAD10220147
SAD10220148
SAD10220149
SAD1022014A
SAD1022014B
SAD1022014D
SAD1022014G
SAD1022014H
SAD1022014J
SAD1022014K
SAD1022014L
SAD1022014M
SAD1022014P
SAD1022014R
SAD1022014S
SAD1022014U
SAD1022014V
SAD1022014W
SAD1022014Y
SAD1022014Z
SAD10220150
SAD10220152
SAD10220153
SAD10220154
SAD10220155
SAD1022O12N
SAD102305Y9
SAD102305YA
SAD102305YB
SAD102305YC
SAD102305YD
SAD102305YE
SAD102305YF
SAD102305YG
SAD102305YH
SAD102305YL
SAD102305YM
SAD102305YN
SAD102305YR
SAD102305YS
SAD102305YT
SAD102305YV
SAD102305YW
SAD102305YX
SAD102305Z2
SAD102305Z3
SAD102305Z5
SAD102305Z6
SAD102305Z7
SAD102305Z8
SAD102305Z9
SAD102305ZA
SAD102305ZC
SAD102305ZF
SAD102305ZG
SAD102305ZH
SAD102305ZJ
SAD102305ZK
SAD102305ZL
SAD102305ZM
SAD102305ZP
SAD102305ZR
SAD102305ZS
SAD102305ZT
SAD102305ZU
SAD102305ZV
SAD102305ZW
SAD102305ZX
SAD102305ZY
SAD102305ZZ
SAD10230600
SAD10230602
SAD10230603
SAD10230604
SAD10230606
SAD10230607
SAD10230609
SAD1023060E
SAD1023060F
SAD1023060G
SAD1023060H
SAD1023060J
SAD1023060K
SAD1023060L
SAD1023060M
SAD1023060P
SAD1023060R
SAD1023060S
SAD1023060T
SAD1023060V
SAD102506AP
SAD102506AR
SAD102506AS
SAD102506AT
SAD102506AU
SAD102506AV
SAD102506AX
SAD102506AZ
SAD102506B0
SAD102506B1
SAD102506B2
SAD102506B4
SAD102506B6
SAD102506B8
SAD102506B9
SAD102506BA
SAD102506BB
SAD102506BD
SAD102506BE
SAD102506BF
SAD102506BG
SAD102506BH
SAD102506BK
SAD102506BL
SAD102506BN
SAD102506BP
SAD102506BU
SAD102506BV
SAD102506BW
SAD102506BX
SAD102506BY
SAD102506BZ
SAD102506C0
SAD102506C2
SAD102506C3
SAD102506C4
SAD102506C5
SAD102506C6
SAD102506C7
SAD102506C8
SAD102506CA
SAD102506CC
SAD102506CD
SAD102506CE
SAD102506CF
SAD102506CG
SAD102506CK
SAD102506ME
SAD102703Z7
SAD102703Z9
SAD102703ZB
SAD102703ZD
SAD102703ZH
SAD102703ZK
SAD102703ZL
SAD102703ZM
SAD102703ZP
SAD102703ZR
SAD102703ZS
SAD102703ZT
SAD102703ZU
SAD102703ZW
SAD102703ZX
SAD102703ZY
SAD102703ZZ
SAD10270401
SAD10270402
SAD10270403
SAD10270404
SAD10270406
SAD10270407
SAD10270409
SAD1027040B
SAD1027040D
SAD1027040E
SAD1027040F
SAD1027040H
SAD1027040L
SAD1027040M
SAD1027040T
SAD1027040U
SAD1027040V
SAD1027040X
SAD1027040Y
SAD10270410
SAD10270411
SAD10270412
SAD10270413
SAD10270414
SAD1027041B
SAD1027041C
SAD1027041D
SAD1027041E
SAD1027041F
SAD10280165
SAD10280166
SAD10280168
SAD1028016J
SAD1028016L
SAD1028016P
SAD1028016T
SAD1028016U
SAD1028016W
SAD1028016X
SAD10280174
SAD10280176
SAD10280177
SAD1028017A
SAD1028017B
SAD1028017E
SAD1028017G
SAD1028017H
SAD102802AW
SAD102802AX
SAD102802AY
SAD102802AZ
SAD102802B0
SAD102802B2
SAD102802B3
SAD102802B4
SAD10280A74
SAD10280A76
SAD10280A77
SAD10280A7G
SAD10280A7J
SAD10280BGK
SAD10280BGL
SAD10280BGM
SAD10280BGN
SAD10280BGP
SAD10280BGR
SAD10280BGU
SAD102904K2
SAD102904K3
SAD102904K4
SAD102904K5
SAD102904K8
SAD102904K9
SAD102904KA
SAD102904KD
SAD102904KE
SAD102904KF
SAD102904KG
SAD102904KJ
SAD102904KL
SAD102904KR
SAD102904KS
SAD102904KU
SAD102904KX
SAD102904KY
SAD102904L0
SAD102904L3
SAD103106NG
SAD103106NH
SAD1031070N
SAD1031070R
SAD1031070S
SAD1031070T
SAD1031070U
SAD1031070W
SAD1031070X
SAD1031070Z
SAD10310712
SAD10310713
SAD10310715
SAD10310716
SAD10310718
SAD10310719
SAD1031071B
SAD1031071C
SAD1031071D
SAD1031071F
SAD1031071G
SAD1031071H
SAD1031071J
SAD1031071K
SAD1031071L
SAD1031071S
SAD1031071T
SAD1031071U
SAD103107G4
SAD103107G5
SAD103107G6
SAD103107G7
SAD103107G8
SAD103107GA
SAD103107GB
SAD103107GC
SAD103107GF
SAD103107GH
SAD103107GJ
SAD103107GK
SAD103107GL
SAD103107GM
SAD103107GP
SAD103107GR
SAD103107GS
SAD103107GT
SAD103107GU
SAD103107GY
SAD103107GZ
SAD103107H0
SAD103107H1
SAD103107H3
SAD103107H4
SAD103107H5
SAD103107H6
SAD103107H7
SAD103107H9
SAD103107HA
SAD103107HC
SAD103107HD
SAD103107HE
SAD103107HH
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Problem Description

During power cycle events, CRS-1 systems have encountered some infrequent file system corruption issues on a specific type of Flash Disk. The affected Flash Disks were shipped in products from February through October 2006.

In some cases during RP boot-up, a problem will be reported when mounting the disk0: device, rendering the RP unable to complete the boot sequence. In other cases, problems may be observed during RP operation where files are unreadable, or attempts to write to the disk, such as committing a configuration change, results in failures.

Background

Multiple Flash Disks have been used in CRS boards. A new FlashDisk introduced in February 2006 has encountered two different types of failures:

1) Card Information Structure (CIS) or Master Boot Record (MBR) corruption during a board or system power event

or

2) File-system or data corruption.

Problem Symptoms

The following examples show outputs that may be observed as a result of CIS/MBR or file system problems.

From boot up:

Cisco IOS XR Software for the Cisco XR hfr-mbirp, Copyright (c) 2006 by Cisco Systems, Inc.

Unable to mount /disk0:, filesystem is corrupted.

Cisco IOS XR Software for the Cisco XR hfr-mbirp,
Copyright (c) 2006 by Cisco Systems, Inc.
init: special_commands:wait for disk0: failed
Insthelper encountered a fatal error condition, and is exiting: Error value = (2952430102), Error string = ('Loadpath Library' detected the 'fatal' condition 'parameter with invalid value passed': Invalid argument)

cardmgrd::do_module(): Can't DEVCTL_PCMCIA_INSMOD module 'libpcmcia_mtd'

Install (Node Preparation): Failed to access install device ' disk0:' after 600 seconds: No such file or directory.

Install (Node Preparation): Install device is either corrupt or missing. This node will now reload.

Device does not contain a valid magic number

During operation:

Failed to get active package on node: 'sysdb' detected the 'warning' condition 'A SysDB
client tried to access a nonexistent item or list an empty directory'

RP/0/RP0/CPU0:Aug 25 12:09:03.619 : nvgen[285]: %MGBL-NVGEN-3-FILE_IO :
nvgen_config_file_open: Error on file IO
'/qsm/cfsroot/running/nvgen/nv_cur.cfg' for 'lstat error':
'Input/output error'

Workaround/Solution

Cisco recommends RMAing the affected Flash Disk shipped between February and October 2006.

**Only the CRS-FLASH-DISK-1G= will be sent as a replacement FRU**

The best ways to reliably identify the disk are by checking the Flash Disk's firmware level or the visual images of the FlashDisk. See the How to Identify Firmware Levels section below for checking the firmware. If the Flash Disk is removed from the board, you can visually identify the Flash Disk by comparing the images located in the How to Identify Hardware Levels section.

The Serial Number list above can be used to determine each board that originally shipped with an affected Flash Disk. The firmware and/or image check should still be done as a confirmation that the correct Flash Disk has been identified.

For any case opened for this Field Nnotice, code the RMA as:

Failure Class: Administrative Request
Failure Code: Field Notice Alert

Flash Disk Replacement Process:
ReplacingPCMCIACardCRS-1.doc

Upon re-installing the replacement board into the chassis (for Flash Disk slot0 replacements), the board will boot and automatically copy the required software and configuration files.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered customer and you must be logged in.

DDTS Description
CSCse64736 (registered customers only) file system issues after power-cycle

How To Identify Hardware Levels

The following image shows the Flash Disk introduced between February and October 2006 that should be replaced:

The following four images show the Flash Disks introduced between February and October 2006 that should not be replaced:

How To Identify Firmware Levels

Flash Disk firmware dated 1/25/06 or 6.12.06 is bad and needs to be replaced. All other firmware should be considered good. See examples below:

In order to confirm which version of firmware is present, issue the following command:

To check the RP0 disk device:
run diskinfo -d /net/node0_RP0_CPU0/disk0: -f

To check the RP1 disk device:
run diskinfo -d /net/node0_RP1_CPU0/disk0: -f

The following output examples show the affected Flash Disk with two different firmware levels introduced since February 2006 that should be replaced:

Firmware: 01/25/06
BIOS Geometry: 16 Heads, 63 Sectors
Drive Geometry: 16 Heads, 1986 Tracks, 63 Sectors
Drive Capacity: 2001888 Cur Sctrs, 2001888 User Sctrs, Extd
Address Mode: LBA
PIO mode: 4
Multimode Blocks/Transfer: 32

Firmware: 06.12.06
BIOS Geometry: 16 Heads, 63 Sectors
Drive Geometry: 16 Heads, 1986 Tracks, 63 Sectors
Drive Capacity: 2001888 Cur Sctrs, 2001888 User Sctrs, Extd
Address Mode: LBA
PIO mode: 4
Multimode Blocks/Transfer: 32


This is an example of a Flash Disk firmware level which is fine and should not be replaced via this Field Notice:

Firmware: HDC 2.13
BIOS Geometry: 16 Heads, 63 Sectors
Drive Geometry: 16 Heads, 1986 Tracks, 63 Sectors
Drive Capacity: 2001888 Cur Sctrs, 2001888 User Sctrs, Extd
Address Mode: LBA
PIO mode: 4
Multimode Blocks/Transfer: 32

Revision History

Revision Date Comment
1.4 16-JUL-2007 Removed Upgrade Form, reworded the Workaround/Solution section to reflect the change to use the standard RMA process.
1.3 10-APR-2007 Updated S/N list, added S/N range to Serial Numbers section.
1.2 02-NOV-2006 Updated S/N list, added additional Products Affected
1.1 01-NOV-2006 Updated S/N list, revised commands in Firmware section
1.0 31-OCT-2006 Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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