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Cisco Agent Desktop

Field Notice: FN - 62511 - Cisco Agent Desktop (CAD) 4.6 Backup Utility May Have Problems Backing Up Phonebooks, Resulting in Incomplete Restore - Updated Backup Utility Required


Revised September 25, 2006

September 11, 2006

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Products Affected

Cisco Agent Desktop - 4.6(0)

Problem Description

The Desktop Administrator Backup Tool (DABackupTool) will error when backing up Directory Services that contain phonebook entries.

Background

A potential memory corruption is possible when backing up global phonebooks, causing the tool to abort processing.

Problem Symptoms

Several symptoms are possible as a result of this issue.

  1. Incomplete data backup.

  2. The Desktop Administrator Backup Tool (DABackupTool.exe) may fail when global phone books exist. The tool will end prematurely and present a message that says An error has ocurred. or Some errors have occurred. Check the log.

  3. The CAD Data Backup/Restore Tool (CDBRTool.exe) fails due to missing information.

Workaround/Solution

An updated DABackupTool.exe for CAD 4.6 has been created to resolve this issue. This tool is required for any upgrade from 4.6 to 6.0 or 7.0.

The tool is available at the Contact Center Software Download Page (registered customers only) .

All installation documentation for CAD 6.x and 7.x has been updated to provide information on where to get the correct version of DABackupTool.exe for CAD 4.6.

CAD 6.0 Installation Guide

CAD 7.0 Installation Guide

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS

Description

CSCsf27325 (registered customers only)

Backup from CAD 4.6 may fail if global phone books exist

Revision History

Revision

Date

Comment

1.1

25-SEP-2006

Added tool names for executables

1.0

11-SEP-2006

Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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