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Field Notice: FN - 62494 - Cisco Enterprise and Hosted Contact Center Products Notice for Oracle July 2006 Security Updates


August 9, 2006

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Products

CCS - 5.0 with the most up to date Service Release

CEM - 5.0 with the most up to date Service Release

Problem Description

On July 18 2006, Oracle released the following security update:

Critical Patch Update July 2006 (Metalink ID 372927.1)

Affected Supported Software:

- Oracle9i Database Server Release 2, versions 9.2.0.6

The following links contain information on fixes, updates, and workarounds.

Oracle Critical Patch Update - July 2006

or

Oracle Database Server Risk Matrix for Critical Patch Update - July 2006

Database Server Patches Needed:

Oracle 9i

Windows 32-bit: 5239794.

Background

Cisco evaluates 3rd party security notices and updates for potential impact to Cisco Contact Center products. The qualification process results in one of four categorical ratings being applied to a given update: Impacting, Not Impacting, Deferred, or Not Applicable. The four ratings are defined in the Cisco Customer Contact Software Policy for use of Third-Party Software and Security Updates document.

For the security update listed in Problem Description section of this bulletin, Cisco has assigned the update to the following category:

Impacting

CPUJUL2006

For more details on the extent of the vulnerabilities this critical update addresses, refer to the Oracle Database Server Risk Matrix for Critical Patch Update - July 2006 document.

Customers should follow Oracle's guidelines regarding when and how they should apply this update. Refer to the Oracle website's Critical Patch Updates and Security Alerts page for full details of the potential exposure from this update.

Product

Patch

Version

Tested (Y/In process/NA)

Components Tested

CEM

CPUJUL2006

5.0 SR5

Y

All

CCS

CPUJUL2006

5.0 SR3

Y

All

CMB

CPUJUL2006

5.0 SR1

Y

All

Problem Symptoms

It is important to point out that Cisco Contact Center Support has not had any cases pertaining to this vulnerability recorded from our customer base as of August 2, 2006.

Workaround/Solution

Cisco has assessed, and where deemed appropriate, validated the Oracle security patches addressed in this bulletin. Deferred security updates will be folded in to regression testing of the listed products' next service release or major release, whichever comes first.

Cisco recommends that Contact Center customers separately assess all security patches released by Oracle and install those deemed appropriate for their environments.

Cisco will continue to provide a service of separately assessing and, where necessary, validating higher severity security patches that may be relevant to the Contact Center Enterprise software products.

Visit Oracle's MetaLink website to acquire the fixes. Keep in mind that you should download the appropriate fixes based on the version of the operating system and revision level deployed in your environment.

Revision History

Revision

Date

Comment

1.0

09-AUG-2006

Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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