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Cisco Service Control Application for Mobile Networks

Field Notice: FN - 62478 - Cisco SCMS-CM - CM and Sybase Installation Issue on Linux


July 13, 2006

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Products Affected

Comments

SCE SCMS CM - 3.0.3

Cisco Service Control Management Suite Collection Manager

Problem Description

Under certain conditions (see the Background section) on the Redhat Linux OS, the installation of CM and/or Sybase fails due to a problem with a procedure that performs disk free space checking. This procedure is present in all three installers.

Background

The CM and Sybase installers attempt to verify the available disk space before starting their operation, to make sure there is enough space for installing. This is done by calling the "df" utility and parsing its output. On Redhat Linux, when the mount point used for the disk partition being checked has a very long name, as in the case of logical volumes created by the Redhat-4 installer, the "df" output is not parsed correctly, causing the check to fail.

Problem Symptoms

When starting the installer, it aborts with a message indicating that there is not enough space to perform the installation, regardless of how much space is actually available.

Workaround/Solution

On Linux, when choosing the directory for the CM//Sybase installation, only choose a directory which is on a file system mounted on a short-named directory. The output of "df", when run on this directory, should contain just one line after the header.

DDTS

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DDTS

Description

CSCse66187 (registered customers only)

CM/Sybase installer fails on long disk device names

Revision History

Revision

Date

Comment

1.0

13-JUL-2006

Initial Public Release

For More Information

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