Guest

Cisco Unified Communications Manager (CallManager)

Field Notice: FN - 62476 - DAT-USB-RM-72= and DAT-USB-EXT-72= Will Message as a New Device Requiring Driver Installation When Physically Connected to Any USB Port Other Than the Port Originally Configured Within the Operating System


July 14, 2006

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Products Affected

DAT-USB-EXT-72=

DAT-USB-RM-72=

Problem Description

The USB DAT72 drives with product IDs DAT-USB-RM-72= and DAT-USB-EXT-72= will report New Hardware Found when the tape drive is initially plugged in and will redisplay the dialog if the tape drive is physically re-connected to a different USB port than the port to which the drive had been connected when its drivers were originally installed.

Consequently, the Backup And Restore (BARS) and Data Migration Assistant (DMA) applications will not recognize the drive.

The above issue affects the following:

Applications running on Operating System 2000.4.2, 2000.4.3, and 2000.4.3a:

  • Unified CallManager 4.x(x)

  • MeetingPlace (Web Server)

  • Unified Contact Center Express (CCX)

  • Unified IP-IVR

  • Unified QM

  • Personal Assistant

  • Cisco Conference Connection

  • Cisco Emergency Responder

Applications running on the Platform Configuration Disc Operating System (PCD OS):

  • Unity

  • Unity Connection

  • Unity Bridge

  • Cisco Fax Server

Applications running on Commercially Available Miscrosoft Windows Operating System:

  • Unity

  • Unity Bridge

  • Cisco Fax Server

  • Unified Contact Center Enterprise (CCE)

  • Unified Contact Center Hosted (CCH)

  • Unified Intelligent Contact Management Enterprise (ICME)

  • Unified Intelligent Contact Management Hosted (ICMH)

  • Unified Customer Voice Portal (CVP)

Background

An error within the Operating System prevents the drive from being recognized. See the DDTS Section for details on the errors.

Problem Symptoms

The USB DAT72 drives with product IDs DAT-USB-RM-72= and DAT-USB-EXT-72= will report New Hardware Found when the tape drive is initially plugged in and will redisplay the dialog if the tape drive is physically re-connected to a different USB port than the port to which the drive had been connected when its drivers were originally installed.

Workaround/Solution

For applications running on Operating System 2000.4.2, 2000.4.3, and 2000.4.3a, one of two workarounds can be performed prior to plugging in the tape drive:

  1. Run the standalone package (USB_DAT_Tape_Support-1-0-1.exe) located at the CallManager & Voice Apps Crypto Software Download Page (registered customers only) .

    Follow the instructions in the associated README file.

    or

  2. Apply either of the following Service Releases, which will be available on Cisco Connection Online (CCO) by July 20th, 2006: 2000-4-2-sr9 or 2000-4-3-sr2.

For applications running on the Platform Configuration Disc Operating System (PCD OS) and for applications running on Commercially Available Miscrosoft Windows Operating System:

Either revert the physical connection of the tape drive back to the original USB port to which it had been connected when drivers were originally installed, or re-install the drivers using the driver CD-ROM originally provided with the tape drive, leaving the drive connected to the USB port to which it has been moved.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS

Description

CSCse61586 (registered customers only)

OS 2000.4.2 and 2000.4.3 missing drivers for USB DAT72 drive

CSCse63002 (registered customers only)

Removable Storage needs to be started while installing BARS 4.0(10)

Revision History

Revision

Date

Comment

1.0

14-JUL-2006

Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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