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Cisco 3700 Series Multiservice Access Routers

Field Notice: FN - 62324 - NM-AIR-WLC6-K9 - Some Units Shipped with Incorrect Software - RMA Required


February 8, 2006

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Product Affected

NM-AIR-WLC6-K9

Serial Numbers

Serial Numbers

FOC09400PK6
FOC09400PK8
FOC09400PK9
FOC09400PKB
FOC09400PKD
FOC09400PKE
FOC09400PKG
FOC09400PKH
FOC09400PKJ
FOC09400PKK
FOC09400PKL
FOC09400PKM
FOC09400PKN
FOC09400PKP
FOC09400PKQ
FOC09400PKR
FOC09400PKS
FOC09400PKT
FOC09400PKW
FOC09400PKX
FOC09400PL0
FOC09400PL3
FOC09400PL6
FOC09400PLA
FOC09400PLD
FOC09400PLE
FOC09400PLF
FOC09400PLG
FOC09400PLH
FOC09400PLJ
FOC09400PLL
FOC09400PLR
FOC09400PLV
FOC09400PLW
FOC09400PLX
FOC09400PLZ
FOC09400PM1
FOC09400PM4
FOC09400PM5
FOC09400PM6
FOC09400PM8
FOC09400PMA
FOC09400PMB
FOC09400PMF
FOC09400PMH
FOC09400PMK
FOC09400PML
FOC09400PMM
FOC09400PMQ
FOC09400PMT
FOC09400PMV
FOC09400PMX
FOC09400PN0
FOC09400PN1
FOC09400PN8
FOC09400PN9
FOC09400PNA
FOC09400PNC
FOC09400PND
FOC09400PNE
FOC09400PNF
FOC09400PNH
FOC09400PNJ
FOC09400PNM
FOC09400PNN
FOC09400PNQ
FOC09400PNR
FOC09400PNX
FOC09400PP2
FOC09400PP4
FOC09400PP5
FOC09400PP8
FOC09400PPC
FOC09400PPE
FOC09400PPF
FOC09400PPK
FOC09400PPN
FOC09400PPR
FOC09400PPS
FOC09400PPU
FOC09400PPV
FOC09400PQ0
FOC09400PQ4
FOC09400PQ6
FOC09400PQ7
FOC09400PQJ
FOC09400PQK
FOC09400PQL
FOC09400PQM
FOC09400PQP
FOC09400PQT
FOC09400PQV
FOC09400PQW
FOC09400PQX
FOC09400PQY
FOC09400PR3
FOC09400PR5

Problem Description

Cisco has discovered a manufacturing software problem on the Cisco NM-AIR-WLC6-K9. Some units shipped before January 27, 2006 were loaded with incorrect software required for proper operation of the module.

Background

This issue has been linked to a manufacturing software up-loading problem for a particular set of Cisco NM-AIR-WLC6-K9, shipped before January 27, 2006.

The root cause was identified and processes have been corrected and applied.

Problem Symptoms

The symptom is seen when displaying the show version command.

show version
Application and Content Networking System Software (ACNS) Copyright (c)
1999-2002 by Cisco Systems, Inc.
Application and Content Networking System Software Release 4.2.3 (build b4 Oct 2 4 2002)
Version: ce2636-sw-4.2.3

Workaround/Solution

Cisco recommends a fix-on-fail strategy for this problem.

As of January 28, 2006 products obtained directly from manufacturing are guaranteed to be free of this problem. Manufacturing has known-good inventory at this time. The standard RMA process and delivery times are in effect. RMA the unit through the normal Cisco TAC RMA process as MANUFACTURING NEW.

Special Note

A field upgrade/software upgrade of the module is not an option.

Revision History

Revision

Date

Comment

1.0

08-FEB-2006

Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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