Guest

Cisco Building Broadband Service Manager

Field Notice: FN - 62291- BBSM Server Shipped With Onboard Network Interface Card Enabled in BIOS


January 17, 2006

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

  • BBSM - BB-SM-SERVER5.3-A

Serial Numbers

Sequential #

From QMNCRX5420001 to QMNCRX5420025

From QMNCRX5430002 to QMNCRX5430020

From QMNCRX5440121 to QMNCRX5440131

From QMNCRX5450001 to QMNCRX5450010

From QMNCRX5450015 to QMNCRX5450024

From QMNCRX5460053 to QMNCRX5460063

From QMNCRX5470004 to QMNCRX5470018

From QMNCRX5480001 to QMNCRX5480029

From QMNCRX5490017 to QMNCRX5490026

From QMNCRX5500001 to QMNCRX5500025

Problem Description

Some Cisco Building Broadband Service Manager (BBSM) BB-SM-SERVER5.3A servers were shipped with the internal Network Interface Card (NIC) enabled. This will cause connectivity failure during customer installation.

Background

BBSM does not support more than two physical NICs. BBSMs have an external NIC card installed. If the internal Broadcom NICS are not disabled, the BBSM does not function properly and causes connectivity failure on the Cisco installed Network Interface Card. The system gives priority to the internal NICs instead of the external one.

Problem Symptoms

A common symptom where the Broadcom NIC is enabled is connectivity failure.

Workaround/Solution

The Broadcom NICs should be disabled in the BIOS. To disable the NIC in the BIOS, follow the steps below:

  1. Press F2 while the system is booting to enter BIOS setup.

  2. Use the right arrow keys to select the Advanced menu tab in the BIOS.

  3. Use the down arrow key to select the OnBoard LAN then press Enter.

  4. Use the down arrow key to select Disabled then press Enter.

  5. Press F10 to save and Exit.

  6. Press to confirm the execution of the Save Changes and Exit command (Ok)

  7. The BBSM will now reboot and the update is complete.

Revision History

Revision

Date

Comment

1.0

17-JAN-2006

Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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