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Cisco IP/TV Software

Field Notice: FN - 62231 - The CE and FE 511-K9, CE-566-144GB and 72GB-K9, WAE 511-K9, and IPTV-3441 and 3442-BCAST Products May Experience a Hard Disk Drive Error - BIOS Upgrade is Required


Revised September 18, 2006

April 10, 2006

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Products Affected

Comments

WAE-511-K9

If thesystem is not running the most current "KEEC34AUS-1.34" BIOS, an update is required

IPTV-3441-BCAST

If thesystem is not running the most current "KEEC34AUS-1.34" BIOS, an update is required

IPTV-3442-BCAST

If thesystem is not running the most current "KEEC34AUS-1.34" BIOS, an update is required

FE-511-K9

If thesystem is not running the most current "KEEC34AUS-1.34" BIOS, an update is required

CE-511-K9

If thesystem is not running the most current "KEEC34AUS-1.34" BIOS, an update is required

CE-566-144GB-K9

If thesystem is not running the most current "KEEC34AUS-1.34" BIOS, an update is required

CE-566-72GB-K9

If thesystem is not running the most current "KEEC34AUS-1.34" BIOS, an update is required

Problem Description

The CE and FE 511-K9, CE-566-144GB and 72GB-K9, WAE 511-K9 and IPTV-3441 and 3442-BCAST hard drives hang with no console access, no telnet and no pings to these products. The hang condition is seen in both ACNS and WAFS applications.

Background

In Intel x86-based appliances, such as the Wide Area Application Engine, Content Engine, IP/TV Broadcast Server, or File Engine, the basic input output system (BIOS) is the first software to execute when you power up or restart the system. The BIOS is responsible for initially configuring the processors, memory controller, RAM, and various other hardware devices. Additionally, the BIOS may perform power-on self test (POST) operations. After the BIOS completes the software initialization, the BIOS loads an operating system bootloader from the configured boot device. On these appliances, the BIOS typically loads the software bootloader from the flash memory, unless booting from a CD-ROM, which some models support. BIOS upgrades might be necessary to fix BIOS bugs related to hardware initialization. BIOS upgrades are less frequently required than typical operating system and application upgrades.

The CE and FE 511-K9, CE-566-144GB and 72GB-K9, WAE 511-K9 and IPTV-3441 and 3442-BCAST products running ACNS or WAFS can experience a reboot and then hang.

Although ACNS 5.3.3 and 5.3.5 have had NMI handler disabled in software to temporarily address this issue, it is still recommended to update to the current available BIOS.

The WAE-611-K9 was introduced with 5.3.3 and although the BIOS upgrade is suggested, this hang issue has not been observed on the WAE-611-K9 at all. The BIOS corruptions seen were only related to SATA drives, which have only impacted the products listed in the Products Affected section.

Problem Symptoms

The CE and FE 511-K9, CE-566-144GB and 72GB-K9, WAE 511-K9, and IPTV-3441 and 3442-BCAST products may spontaneously reload and or hang with no console access, no telnet and no pings to these products.

While considered rare, the problem has been seen in multiple accounts in both ACNS and WAFS environments.

Workaround/Solution

The following hardware models currently support remote BIOS upgrades for BIOS version KEJC34A:

  • FE-511-K9

  • CE-511-K9

  • CE-566-144GB-K9

  • WAE-511-K9

The following two hardware models will require local installs:

  • IPTV-3441-BCAST

  • IPTV-3442-BCAST

We recommend installing this BIOS upgrade which contains new CPU microcode from Intel as soon as possible to prevent any problems.

This BIOS has only recently been cut into manufacturing and therefore any RMAed HW will also require the BIOS upgrade.

This issue is addressed by the OEM vendor BIOS release KEJC34A.ISO. This is not a bug in the ACNS or WAFS code.

To determine whether you are affected by the enhancements and fixes in this BIOS upgrade refer to the RN_T3_KEJC34A_BIOS.pdf Release Notes file at the URL below.

BIOS URL LOCATION: https://www.cisco.com/cgi-bin/Software/SFA/sfa.cgi (registered customers only)

PASSCODE: T334ABIOS

REASON for a BIOS pass coded: Customers can render their system unbootable from the CD drive if the wrong BIOS is installed. It would be very difficult or impossible to recover by reapplying the proper patch.

NEW BIOS: Disables hyperthreading and fixes a problem where BIOS can get corrupted.

How to Identify Software Levels

The output below was taken from a CE-511 but should look similar on all products.

Issue the show hardware command to see the version of BIOS. The BIOS information is at the bottom of the text below and the version information confirms the change.

511k# 
511k#show hardware 
Application and Content Networking System Software (ACNS) 
Copyright (c) 1999-2006 by Cisco Systems, Inc. 
Application and Content Networking System Software Release 5.4.1 (build b9 Jan 1 
9 2006) 
Version: ce511-5.4.1 

Compiled 22:09:02 Jan 19 2006 by cnbuild 
Compile Time Options: KQ SS 

System was restarted on Wed Feb 22 14:57:16 2006. 
The system has been up for 2 minutes, 52 seconds. 

CPU 0 is GenuineIntel Intel(R) Celeron(R) CPU 2.80GHz (rev 4) running at 2802MHz 
. 
Total 1 CPU. 
1024 Mbytes of Physical memory. 
1 CD ROM drive (CD-224E) 
2 GigabitEthernet interfaces 
1 Console interface 
2 USB interfaces [Not supported in this version of software] 

Manufactured As: WAE-511-K9 [-[8836PCC]-] 

BIOS Information: 
Vendor : IBM 
Version : -[KEEC34AUS-1.34] 
Rel. Date : 10/11/2005

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS

Description

CSCeh49383 (registered customers only)

Box went into kdb due to BIOS setup misconfiguration

CSCeg78466 (registered customers only)

Disordered Timestamp on CE-511 sys.log After Rebooted/Hung by Itself

Revision History

Revision

Date

Comment

1.2

18-SEP-2006

Added "registered customers only" to BIOS download URL

1.1

11-APR-2006

Added How to Identify Software Levels Section

1.0

10-APR-2006

Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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