Cisco E-Mail Manager Option

Field Notice: FN - 62153 - Cisco Enterprise and Hosted Contact Center Products Notice for Oracle July 2005 Security Updates

Revised July 20, 2005

July 19, 2005

Products Affected

  • Cisco Collaboration Server - 5.0; with the most up to date Service Release

  • Cisco eMail Manager - 5.0; with the most up to date Service Release

Problem Description

On July 12, 2005, Oracle released the following security update:

Critical Patch Update July 2005 (CPUJul2005)

Affected Supported Software:

  • Oracle9i Database Server Release 2, versions

  • Oracle8i Database Server Release 3, versions

The Oracle Critical Patch Update July 2005 or MetaLink Note 311088.1 contains information on fixes, updates, and workarounds.

These can be found at the following links respectively: required)

Database Server Patches Needed:

Oracle 9i 
Unix & Linux: 4392392 
Windows 32-bit: 4445852 
Oracle 8i 
Unix, Linux and VMS: 4392446 
Windows: 4437058


Cisco evaluates 3rd party security notices and updates for potential impact to Cisco Contact Center products.

The qualification process results in one of four categorical ratings being applied to a given update: Impacting, Not Impacting, Deferred, or Not Applicable.

The four ratings are defined in the Cisco Customer Contact Software Policy for use of Third-Party Software and Security Updates document.

For the security updates listed in Problem Description section of this bulletin, Cisco has assigned the updates to the following categories:



Refer to the Oracle Database Server Risk Matrix for Critical Patch Update - July 2005 which may be found at MetaLink Note ID 311034.1(login required) for more details on the extent of the vulnerabilities this critical update addresses.

Customers should follow Oracle's guidelines regarding when and how they should apply this update. Refer to the Oracle website for full details of the potential exposure from this update.

Problem Symptoms

It is important to point out that Cisco Contact Center Support has not had any cases pertaining to this vulnerability recorded from our customer base as of July 20, 2005.


Cisco has assessed, and where deemed appropriate, validated the Microsoft security patches addressed in this bulletin. Deferred security updates will be folded in to regression testing of the listed products' next service release or major release whichever comes first.

Cisco recommends that Contact Center customers separately assess all security patches released by Oracle and install those deemed appropriate for their environments.

Cisco will continue to provide a service of separately assessing and where necessary, validating higher severity security patches that may be relevant to the Contact Center Enterprise software products.

Visit Oracle's MetaLink website to acquire the fixes. Keep in mind that you should download the appropriate fixes based on the version of the operating system deployed in your environment and revision level.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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