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Cisco Unified Intelligent Contact Management Enterprise

Field Notice: FN - 62145 - Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft July 2005 Security Updates


July 19, 2005


Products Affected

  • Cisco CTI and CTI OS - 4.x, 5.x and 6.0(0), with the most up to date Service Release

  • Cisco Internet Service Node - 1.0

  • Cisco Voice Portal - 2.1 and 3.0

  • ICM Enterprise - 4.6.2, 5.0(0), and 6.0(0); with the most up to date Service Release

  • ICM Hosted - 4.6.2 and 5.0(0); with the most up to date Service Release

  • IPCC Enterprise - 4.6.2, 5.0(0), and 6.0(0); with the most up to date Service Release

  • IPCC Hosted - 4.6.2 and 5.0(0), with the most up to date Service Release

Problem Description

On July 12, 2005, Microsoft released the following security updates:

MS05-035: Critical

Vulnerability in Microsoft Word Could Allow Remote Code Execution (903672) Unsupported software (not installed by default)

MS05-036: Critical

Vulnerability in Microsoft Color Management Module Could Allow Remote Code Execution (901214) Affected Supported Software:

  • Microsoft Windows 2000 Service Pack 4

  • Microsoft Windows XP Service Pack 1 and Microsoft Windows XP Service Pack 2

  • Microsoft Windows 98, Microsoft Windows 98 Second Edition (SE), and Microsoft Windows Millennium Edition (ME)

MS05-037: Critical

Vulnerability in JView Profiler Could Allow Remote Code Execution (903235) Affected Supported Software:

  • Microsoft Windows 2000 Service Pack 4

  • Microsoft Windows XP Service Pack 1 and Microsoft Windows XP Service Pack 2

  • Microsoft Windows 98, Microsoft Windows 98 Second Edition (SE), and Microsoft Windows Millennium Edition (ME)

For additional information on Microsoft security updates, see the Microsoft Security page.

Background

Cisco evaluates Microsoft security notices and updates for potential impact to Cisco Contact Center products.

The qualification process results in one of four categorical ratings being applied to a given update: Impacting, Not Impacting, Deferred, or Not Applicable.

The four ratings are defined in the Cisco Customer Contact Software Policy for use of Third-Party Software and Security Updates document.

For the security updates listed in Problem Description section of this bulletin, Cisco has assigned the updates to the following categories:

Deferred

MS05-036: Vulnerability in Microsoft Color Management Module Could Allow Remote Code Execution

MS05-037: Vulnerability in JView Profiler Could Allow Remote Code Execution

Not Applicable

MS05-035: Vulnerability in Microsoft Word Could Allow Remote Code Execution

Due to the nature of the vulnerabilities addressed by the two critical security updates - only exploitable if a user visited a malicious Web Page or viewed a malicious e-mail message that could potentially allow remote code execution - they are deferred and rolled up into the next service release testing of the supported applications. While an attacker who successfully exploited these vulnerabilities could take complete control of an affected system. Production Contact Center application servers should not be used for chat, e-mail or to browse unknown and potentially dangerous Web Sites.

Proper care should be taken in deciding on which updates to apply to your systems. For additional information on the security measures to be considered in an ICM environment, refer to the Security Best Practices for Cisco Intelligent Contact Management Software Guide located on the Cisco ICM Enterprise Edition Technical References page.

Customers should follow Microsoft's guidelines regarding when and how they should apply these updates. Refer to the Microsoft website for full details of the potential exposure from the caveat is referenced on the Microsoft Security page.

Problem Symptoms

It is important to point out that Cisco Contact Center Support has not had any cases pertaining to this vulnerability recorded from our customer base as of July 13, 2005.

Workaround/Solution

Cisco has assessed, and where deemed appropriate, validated the Microsoft security patches addressed in this bulletin. Deferred security updates will be folded in to regression testing of the listed products' next service release or major release whichever comes first.

Cisco recommends that Contact Center customers separately assess all security patches released by Microsoft and install those deemed appropriate for their environments.

Cisco will continue to provide a service of separately assessing and where necessary, validating higher severity security patches that may be relevant to the Contact Center Enterprise software products.

Visit the Microsoft website to acquire the fixes. Keep in mind that you should download the appropriate fixes based on the version of the Microsoft operating system deployed in your environment and service pack level.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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