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Cisco Transport Manager

Field Notice: FN - 62115 - Cisco Transport Controller (CTC) - Windows XP SP2 Users may be Unable to Launch CTC


December 05, 2005

November 16, 2005

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Product Affected

Comments

Cisco Transport Controller (CTC)

R4.6.[0-5], 4.7.0 and 5.0[0-3]

Problem Description

This issue is caused by a Windows XP feature added in SP2 that limits the number of outgoing network connections which leads to a failure when attempting to download the ORB.jar file, which is required to launch CTC.

Without the appropriate CTC jar files cached, CTC may fail to launch with the following error message:

Fatal error: the classpath is incorrect and exception occurred while correcting the problem. The exception message is null.

Background

This issue was found at a customer site and resolved through an update to software.

Problem Symptoms

With a PC running Windows XP SP2, without pre-cached CTC NE jar files, when CTC is launched from a GNE with ten or more ENEs behind it, CTC may fail with the following error:

Fatal error: the classpath is incorrect and exception occurred while correcting the problem. The exception message is null.

Workaround/Solution

To workaround or avoid this issue, customers should perform the following steps:

  1. If downloading from CCO, you must rename the package to the proper naming convention. For Example: The name on CCO is "ons15454.R504.pkg", rename to "ons15454.0504-005D-1234.pkg". The "0504" represents the release, and the other numbers dont change. (This only works if the customer already has the LDCACHE utility).

  2. Pre-cache the jar files by using the "LDCACHE" utility found on the CTC Software CD, accessible from the CTC setup wizard.

  3. Wait at the CTC login screen approximately 30 seconds for each 10 (or fewer) ENEs behind the GNE that CTC is launched from.

For Example:

If launching from a GNE with 34 ENE's behind it, wait 4 x 30 seconds, or two minutes, before clicking Login on the CTC login dialog.

The workaround is for people runnning 4.6.0 thru 4.6.5, 4.7 and 5.0.0 thru 5.0.3 only.

This issue has been corrected in Releases 4.6.6, 5.0.4, 6.0.0 and higher.

Note: The LDCACHE utility is used to create a pre-cached set of CTC jar files. This eliminates the need to download jars from the host NE.

The LDCACHE utility resides only on the product CD in the same directory as the NE package file.

Run the utility with the command: java -jar LDCACHE.jar.

The utility must be run in the same directory as the package file.

LDCACHE will read the package file, extract the jar files, copy them to the user's temporary directory, and configure the user's CTC.ini file (.ctcrc on Unix).

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS

Description

CSCuk58292 (registered customers only)

Fatal error: the classpath is incorrect. Failure to launch CTC

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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