Cisco E-Mail Manager Option

Field Notice: Cisco Enterprise and Hosted Contact Center Products Notice for Oracle April 2005 Security Updates

Revised May 12, 2005

April 28, 2005

Products Affected


CCS - 5.0

CEM - 5.0

Problem Description

On April 12, 2005, Oracle released the following security update:

Critical Patch Update April 2005 (CPUApr2005)

Affected Supported Software:

Oracle8i Database Server Release 3, version

The Oracle Critical Patch Update April 2005 or MetaLink Note ID 301040.1 contain information on fixes, updates, and workarounds.

These can be found at the following links respectively:

Oracle Critical Patch Update - April 2005

MetaLink Note ID 301040.1

Database Server Patches Needed:

Unix, Linux & VMS: 4193312

Windows: 4180163


Cisco evaluates third party security notices and updates for potential impact to Cisco Contact Center products.

The qualification process results in one of four categorical ratings being applied to a given update: Impacting, Not Impacting, Deferred, or Not Applicable.

The four ratings are defined in the Cisco Customer Contact Software Policy for use of Third-Party Software and Security Updates document.

For the security updates listed in Problem Description section of this bulletin, Cisco has assigned the updates to the following categories:



Refer to the Oracle Database Server Risk Matrix for Critical Patch Update April 2005 which may be found at MetaLink Note ID 301040.1 for more details on the extent of the vulnerabilities this critical update addresses.

Cisco is continuing to test its products to further determine if there are any potential conflicts. An update to this field notice will be released when those tests are completed.

Customers should follow Oracle's guidelines regarding when and how they should apply this update. Refer to the following Oracle website for full details of the potential exposure from this update: Critical Patch Updates and Security Alerts

Problem Symptoms

It is important to point out that Cisco Contact Center Support has not had any cases pertaining to this vulnerability recorded from our customer base as of April 22, 2005.


Cisco has assessed, and where deemed appropriate, validated the Microsoft security patches addressed in this bulletin. Deferred security updates will be folded in to regression testing of the listed products' next service release or major release, whichever comes first.

Cisco recommends that Contact Center customers separately assess all security patches released by Oracle and install those deemed appropriate for their environments.

Cisco will continue to provide a service of separately assessing and, where necessary, validating higher severity security patches that may be relevant to the Contact Center Enterprise software products.

Visit Oracle's MetaLink website to acquire the fixes. Keep in mind that you should download the appropriate fixes based on the version of the operating system deployed in your environment and revision level. These fixes can be found here: Oracle Critical Patch Update - April 2005.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Receive Email Notification For New Field Notices

Product Alert Tool - Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.