Guest

Cisco Catalyst 6000 Series Switches

Field Notice: FN#62047-Cat6000/Sup720 With CatOS 8.3(1) to 8.3(6) and Earlier or 8.4(1) Images May Experience a SYSTEM_FATAL_ERROR - Software Upgrade Required


June 01, 2005


Products Affected

Product

C6000 - WS-SUP720

8.3(1) - CatOS(General Feature)

8.3(2) - CatOS(General Feature)

8.3(3) - CatOS(General Feature)

8.3(4) - CatOS(General Feature)

8.3(5) - CatOS(General Feature)

8.3(6) - CatOS(General Feature)

8.4(1) - CatOS(General Feature)

Problem Description

With CatOS 8.3(1) through 8.3(6) and 8.4(1) images, Sup720-B supervisor boards having newer PFC3B or PFC3BXL daughter boards will not come up. The following error is reported:

SYSTEM_FATAL_ERROR: Earl H/W not supported by S/W 

Background

Configuration: 6k(sup720-B) with PFC3B or PFC3BXL board running CatOS image 8.3(1) through 8.3(6) or 8.4(1), the following error is seen on bootup:

System Power On Diagnostics Complete 
Earl part number: [earl part number] 
SYSTEM_FATAL_ERROR: Earl H/W not supported by S/W Halting the system. 

Note: Before the system gives SYSTEM_FATAL_ERROR, it provides the Earl eeprom number, shown below:

Console: 
******** 

Autoboot executing command: "boot bootflash:cat6000-sup720cvk8.8-4-1.bin" 

Self decompressing the image : #### [OK] 


System Power On Diagnostics 
DRAM Size ..........................256 MB 
Testing DRAM .......................Passed 
Verifying Text Segment .............Passed 
NVRAM Size .........................2048 KB 
Level2 Cache .......................Present 
Level3 Cache .......................Present 
System Power On Diagnostics Complete 
Earl part number:[earl part number]  
SYSTEM_FATAL_ERROR: Earl H/W not supported by S/W Halting the system. 

On the SUP720 supervisor, if the Earl part number is anything other than:

"73-7373-xx" 
"73-9070-xx" 
"73-9382-xx" 
"73-8931-xx" 
"73-9629-xx" 

The supervisor will not boot.

Problem Symptoms

With CatOS 8.3(1) to 8.3(6) and earlier or 8.4(1) images, Sup720 supervisor boards having newer PFC3 daughter boards may not come up. The following error is reported:

SYSTEM_FATAL_ERROR: Earl H/W not supported by S/W 

Workaround/Solution

The issue is fixed in 8.3(7) and 8.4(2) or later images.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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