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Cisco 7800 Series Media Convergence Servers

Field Notice: Some Cisco Media Convergence Servers (MCS) Encounter Network Interface Card (NIC) Numbering Reversal


Revised April 12, 2005

March 22, 2005


Products Affected

  • IBM xSeries-346 servers

  • MCS-7835-I1

  • MCS-7845-I1

Problem Description

During the initial installation of the Microsoft Operating System on the identified servers, the Network Interface Connection labeled #2 registers first and is therefore permanently identified by the OS as the Network Interface Connection # 1 interface.

Background

Customers have reported initial installation problems and errors. Cisco engineering has engaged it's suppliers for root cause analysis and final resolution.

Problem Symptoms

Configurations relating to NIC port 1 are actually being configured for NIC port 2, and vice versa. Customers are misled regarding the identity of the network interface, which may result in installation and operational failures in voice applications. For instance, IBM Director indicates NIC port 1 for issues relating to NIC port 2, and vice versa.

Workaround/Solution

To solve this issue for the following applications that used OS 2000.2.7:

  • CallManager

  • IP Contact Center Express

  • Personal Assistant

  • MeetingPlace

  • Cisco Conference Connection

  • Cisco Emergency Responder

Download the patch named IBM-NicNameX.exe. You must be a registered user and you must be logged in.

See the associated readme file for instructions.

To solve this issue for the following applications:

  • Unity

  • Unity Bridge

  • IP Contact Center Enterprise

  • Intelligent Contact Manager

  • Cisco Customer Voice Portal (formerly known as Internet Service Node)

Download the patch named nicnamex.zip. You must be a registered user and you must be logged in.

See the associated readme file for instructions.

How To Identify Hardware Levels

Use the Cisco Product Identification Tool to identify the server serial number.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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