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Field Notice: OS Hotfix Required for Cisco Customer Response Solutions 3.5(x) When Co-resident with Cisco CallManager 4.x


February 8, 2005


Products Affected

Customer Response Solutions - 3.5(x)

Problem Description

Cisco Customer Response Solutions (CRS) and Cisco CallManger (CCM) service failures occur after performing a new installation of CRS 3.5(x) and CCM 4.x. on the same server. This is known as a co-resident installation.

Background

If the available hotfix is not applied, the CRS and CCM Administration applications may not start and/or some CRS and CCM services may not start.

These failures are the result of insufficient windows desktop Heap size for non-interactive services required to run all services concurrently.

Problem Symptoms

The following are known symptoms:

  • No access to the AppAdmin page

  • No access to the CCMAdmin page

  • Failed CRS and CCM services

  • DCOM Errors from IIS and WWW services in the event log

Workaround/Solution

Apply the following hotfix:

OS_Hotfix_for_CCM4.x_co-res_CRS3.5.x.exe

This hotfix is available at the Cisco Customer Response Solutions Version 3.5 Software Downloads (registered customers only) page.

Note: After you install or uninstall this hotfix, you must reboot the CRS/CCM server.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS

Description

CSCeh01053 (registered customers only)

CSCeh01053- Cisco Customer Response Solution and Cisco CallManager Administration pages failed to display

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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