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Cisco 2600 Series Multiservice Platforms

Field Notice: FN - 61898 - WIC-1SHDSL-V2 : United States and Canada Safety Issue


Revised February 22, 2006

March 10, 2005


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Product Top Assembly Printed Circuit Assembly Comments HW Rev
Part # Rev. Part # Rev.
WIC-1SHDSL-V2 800-23445-01 -C0 73-8834-04 -B0 1-Port G.SHDSL WIC with Four Wire Support -C0
WIC-1SHDSL-V2 = 800-23445-01 -C0 73-8834-04 -B0 1-Port G.SHDSL WIC with Four Wire Support -C0

Problem Description

The WIC-1SHDSL-V2 card does not meet a safety requirement specific to US and Canada installations. This safety requirement specifies how the WIC-1SHDSL-V2 card handles an abnormal overvoltage condition. Abnormal overvoltage conditions can be generated by a power line coming in contact with and energizing the telecommunications line attached to the WIC-1SHDSL-V2 card.

If an abnormal overvoltage condition were to occur in the telecommunications line connected to the WIC-1SHDSL-V2 card, a fire hazard may possibly develop. There have been no occurrences reported to date.

Background

Cisco's internal testing has identified that the WIC-1SHDSL-V2 card does not meet a US and Canadian abnormal overvoltage safety requirement. This abnormal overvoltage safety requirement is intended to simulate a situation where a utility power line comes in contact with and energizes a conductor connected to a product.

This safety requirement applies to the United States and Canada.

Problem Symptoms

If a power line were to come in contact with a telecommunications line connected to the WIC-1SHDSL-V2 card, a fire hazard could develop. No occurrences of this problem have been reported.

Workaround/Solution

Customers in the United States and Canada with the affected product should immediately obtain from Cisco a replacement product. The affected product can be identified as Top Assembly Number (TAN). Again, this applies to United States and Canada installations only. Refer to How to Identify Hardware Levels below for instructions on how to view the version of your product.

Note: Contact TAC immediately for replacement, if your WIC-1SHDSL-V2 card falls within the noted guidelines.

How To Identify Hardware Levels

To determine if your unit(s) is affected you can check the Top Assembly Number (TAN) of the product on the outside of the unit and electronically. An effected unit has a Top Assembly Number (TAN) of 800-23445-01 and is being deployed in the United States or Canada.

You can check the TAN number by issuing a show diag from the CLI on the host router.

The following is an example of the output of a show diag from an affected unit:


Router>show diag
....snip.......

WIC/VIC Slot 2:
GSI GSHDSL MULTI LINE ATM/T1/E1 WIC
Hardware Revision : 0.0
Top Assy. Part Number : 800-23445-01
Board Revision : B0
Deviation Number : 0
Fab Version : 04
PCB Serial Number : FOC07492019
RMA Test History : 00
RMA Number : 0-0-0-0
RMA History : 00
Version Identifier :
Product (FRU) Number :
EEPROM format version 4
EEPROM contents (hex):

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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