Guest

Cisco Building Broadband Service Manager

Field Notice: Atdial Unexpectedly Terminates


November 12, 2004


Products Affected

BBSM - BBSM 5.3

Problem Description

Patch 5323 resolves unexpected terminations of the BBSM service Atdial. BBSM development highly recommends the installation of this patch.

The patch depends on BBSM 5.3 SP1 and patch 5310. The patch can be downloaded from theCisco Building Broadband Service Manager 5.3 - Software Download page.

Problem Symptoms

Client will not gain access to the internet and will continue to see the main splash page.

The service, Atdial, terminates unexpectedly and an application error dialog may appear on console with a message similar to:

The instruction at "0x00409790" referenced memory... is displayed for 5.3 servers without patch 5310 installed.

The instruction at "0x00409f70" referenced memory... is displayed for 5.3 servers with patch 5310 installed.

Figure 1: Error dialog for 5.3 w/o patch 5310 installed

fn61882_i5v1p4.GIF

Figure 2: Error dialog with patch 5310 installed

fn61882_i5v21i.GIF

Workaround/Solution

Install the 5323 patch. The patch can be downloaded from: Cisco Building Broadband Service Manager 5.3 - Software Download.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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