Cisco VG Series Gateways

Field Notice: VG224 Installation Safety Notice

October 18, 2004

Products Affected

  • VG224

Problem Description

When the Cisco VG224 products are wall-mounted such that the cables connecting to the product are pointing toward the ceiling or floor, the resulting top panel ventilation openings exceed the dimensional limits of the applicable safety standards.

The following mounting configurations are fully compliant: Rack mounted, Table top and wall mounted with the cables connecting to the product exiting left or right.


When these products are incorrectly wall mounted, as illustrated below, the oversized top openings may allow the entry of foreign objects into the platform.

Improper wall mount installation:


Click for picture enlargement

Problem Symptoms

There is no specific problem symptoms related to this issue. Adhere to the recommended installation procedures outlined in Cisco documentation per the request of this Field Notice.


Mount the product by rotating it 90 degrees such that the cables exit either the left or the right side, consistent with Figure 3-10 of Chapter 3 of the hardware installation guide:

VG224 Hardware Installation Guide

The following illustration is the proper wall mount orientation per hardware installation guide link provided above:


Click for picture enlargement

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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