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Cisco Catalyst 6500 Series Switches

Field Notice: FN - 61776 - WS-X6148-21AF and WS-X6148-45AF Linecards-Online Diagnostic System Error Messages-Hardware Replacement


Revised March 8, 2006

January 31, 2005


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Product Printed Circuit Assembly Part Number Comments HW Rev
WS-X6148-21AF 73-8287-07 PCA is for the Voice Daughterboard (VDB) 1.2 and 1.3 (on VDB)
73-8287-08
WS-X6148-21AF= 73-8287-07 PCA is for the Voice Daughterboard (VDB) 1.2 and 1.3 (on VDB)
73-8287-08
WS-X6148-45AF 73-8287-07 PCA is for the Voice Daughterboard (VDB) 1.2 and 1.3 (on VDB)
73-8287-08
WS-X6148-45AF= 73-8287-07 PCA is for the Voice Daughterboard (VDB) 1.2 and 1.3 (on VDB)
73-8287-08

Serial Numbers

Sequential #
From SAD0825054S to SAD0825058Z
From SAD082609DM to SAD082609KN
From SAD08280JSU to SAD08280K2X

Problem Description

Online diagnostic system error messages are mistakenly generated upon boot-up of certain versions of the WS-X6148-21AF and WS-X6148-45AF linecards. These system error messages do not impact the functionality of the linecards, but affected linecards will fail system diagnostic tests.

Background

A resistor change was incorporated into hardware versions 1.2 and 1.3 of the Voice Daughter Boards installed on WS-X6148-21AF and WS-X6148-45AF linecards, which causes these linecards to mistakenly generate online diagnostic system error messages upon boot-up. Additionally, affected linecards will fail Voice Daughter Board diagnostic tests even though these linecards are fully functional.

Problem Symptoms

CatOS console output when an affected linecard is booted in slot 4:

Minor hardware problem in Module # 4
Use 'show test 4' to see results of tests.
22:24:08 %SYS-1-MOD_MINORFAIL:Minor problem in module 4
22:24:08 %SYS-4-NVLOG:SYNDIAGS:Minor hardware problem in Module #4.
Use 'show test 4' to see results of tests.
22:24:08 %SYS-5-MOD_OK:Module 4(WS-X6148-45AF,SAL99999ABC) is online

CatOS diagnostics output when an affected linecard is installed in slot 4:
Console> show test 4

Diagnostic mode: minimal   (mode at next reset: minimal)


Module 4 : 48-port 10/100BaseTX Ethernet

Line Card Firmware Status for Module 4 : PASS

Port Status :
  Ports 1  2  3  4  5  6  7  8  9  10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
  -----------------------------------------------------------------------------
        .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .
  Ports 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48
  -----------------------------------------------------------------------------
        .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .

Line Card Diag Status for Module 4  (. = Pass, F = Fail, N = N/A)

 Loopback Status [Reported by Module 1] :
  Ports 1  2  3  4  5  6  7  8  9  10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
  -----------------------------------------------------------------------------
        .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 
  Ports 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48
  -----------------------------------------------------------------------------
        .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 


 InlineRewrite Status :
        InlineRewrite Test skipped as Minimal diagnostics selected

 Voice Daughter Board (Hailu VDB) Diag Status : FAIL
   VDB DSP Status: F
   VDB Power Supply Status: 
     1  2  3  4 
    ------------
     .  .  .  . 

   VDB Inline Power Controller Status: 
     1  2  3  4  5  6  7  8  9 10 11 12 
    ------------------------------------
     .  .  .  .  .  .  .  .  .  .  .  . 


=========================================================================

IOS console output when an affected linecard is booted in slot 8:
00:04:32: %DIAG-SP-6-RUN_MINIMUM: Module 8: Running Minimum Diagnostics...
00:04:42: %DIAG-SP-3-MINOR: Module 8: Online Diagnostics detected a Minor Error. Please use 'show diagnostic result 
   
   
    
    ' to see test results.
00:04:43: %OIR-SP-6-INSCARD: Card inserted in slot 8, interfaces are now online

   
   

IOS diagnostics output when an affected linecard is installed in slot 8:

Router#show diagnostic result module 8 test all

Current bootup diagnostic level: minimal


          Test results: (. = Pass, F = Fail, U = Untested)

            1) TestLoopback: 

              Port  1  2  3  4  5  6  7  8  9 10 11 12 13 14 15 16
              ----------------------------------------------------
                    .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 

              Port 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32
              ----------------------------------------------------
                    .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 

              Port 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48
              ----------------------------------------------------
                    .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 


            2) TestNetflowInlineRewrite: 

              Port  1  2  3  4  5  6  7  8  9 10 11 12 13 14 15 16
              ----------------------------------------------------
                    U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U 

              Port 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32
              ----------------------------------------------------
                    U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U 

              Port 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48
              ----------------------------------------------------
                    U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U 


            3) TestVDB -------------------------> F

Workaround/Solution

Hardware version 1.4 of Voice Daughter Boards installed on WS-X6148-21AF and WS-X6148-45AF linecards contain new resistors which are not affected by this problem. Additionally, hardware versions 1.0 and 1.1 of the WS-X6148-21AF and WS-X6148-45AF Voice Daughter Boards are not affected by this problem.

Any linecard that contains a Voice Daughter Board with a hardware version of 1.2 or 1.3, and a serial number which falls within the specified range, is eligible for replacement. Initially there was an Upgrade Program to replace hardware, which was expired June 2005. If you have an affected hardware board, please use the standard RMA process to obtain an unaffected one.

How To Identify Hardware Levels

In order to determine if a particular WS-X6148-21AF or WS-X6148-45AF linecard is affected by this problem, first verify that the linecard's Voice Daughter Board has a hardware version of either 1.2 or 1.3, then verify that the Daughter Board's serial number falls within the serial number range specified in the Serial Numbers section at the top of this Field Notice. Any linecard that contains a Voice Daughter Board with a hardware version of either 1.2 or 1.3, and a serial number which falls within the specified range, is eligible for replacement.

Below are both the CatOS and IOS commands required to identify the hardware version and serial number of a WS-X6148-21AF or WS-X6148-45AF Voice Daughter Board.

Using IOS:

Router#show module
Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
  1   48  48-port 10/100 mb RJ45                 WS-X6148-45AF      SAL08165FQ6
  2    2  Catalyst 6000 supervisor 2 (Active)    WS-X6K-SUP2-2GE    SAL06396QLH


Mod MAC addresses                       Hw    Fw           Sw           Status
--- ---------------------------------- ------ ------------ ------------ -------
  1  000f.f7ea.6970 to 000f.f7ea.699f   1.0  	5.4(2)       8.3(1)       Ok
  2  0006.d65b.e180 to 0006.d65b.e181   3.10  	7.1(1)       12.2(18)SXD  Ok


Mod Sub-Module                  Model              Serial        Hw     Status
--- --------------------------- ------------------ ------------ ------- -------
  1 IEEE Voice Daughter Card   	WS-F6K-FE48-AF     SAD081503L8   1.1    Ok   <-- VDB Serial# & Hw Ver.
  2 Policy Feature Card 2          WS-F6K-PFC2        SAL06396R2F   3.3    Ok
  2 Cat6k MSFC 2 daughterboard 	WS-F6K-MSFC2       SAL063763XM   2.5    Ok


Mod Online Diag Status
--- -------------------
  1 Pass
  2 Pass

Using CatOS:

Console> (enable) show module
Mod Slot Ports Module-Type               Model               Sub Status
--- ---- ----- ------------------------- ------------------- --- --------
1   1    48    10/100BaseTX Ethernet     WS-X6148-45AF       yes ok
2   2    2     1000BaseX Supervisor      WS-X6K-SUP2-2GE     yes ok

Mod Module-Name          Serial-Num
--- -------------------- -----------
1                        SAL06543210
2                        SAL06456789

Mod MAC-Address(es)                        Hw     Fw         Sw
--- -------------------------------------- ------ ---------- -----------------
1   00-09-b7-93-a1-a4 to 00-09-b7-93-a1-d3 0.101  5.4(2)     8.4(1)
2   00-06-d6-5b-e1-82 to 00-06-d6-5b-e1-83 3.10   7.1(1)     8.4(1)
    00-06-d6-5b-e1-80 to 00-06-d6-5b-e1-81
    00-d0-01-42-e0-00 to 00-d0-01-42-e3-ff

Mod Sub-Type                Sub-Model           Sub-Serial  Sub-Hw Sub-Sw
--- ----------------------- ------------------- ----------- ------ ------
1   IEEE InlinePower Module WS-F6K-FE48-AF      SAD081503LC 1.1    8.4(1)   <-- VDB Serial# & Hw Ver.
2   L3 Switching Engine II  WS-F6K-PFC2         SAL06396R2F 3.3

Revision History

Revision Date Comment
1.2 08-MAR-2006 Removed Umpire Form
1.1 28-OCT-2005 Maintenance Update
1.0 31-JAN-2005 Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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