July 21, 2004
When installing or uninstalling ICM/IPCC Enterprise and Hosted Edition version 5.0(0)_SR7 on an Administration Workstations (AW) distributorwhere WebView reporting is not currently enabled, the installation or de-installation process hangs and the CPU goes to 100 percent utilization, 99 percent of which is used by the Patchpbl process, or the installer gives a Patchpbl Create error.
This problem only occurs on ICM 5.0(0)_SR7.
ICM 5.0(0)_SR7 will not install or uninstall correctly by either utilizing 100 percent of the CPU time or producing a Patchpbl Create error.
Run the ICM_5.0(0)_SR7_AW_Pre_Installer_Uninstaller, available for download at the Software Center on Cisco.com or on any AW (non-WebView distributor) before installing or uninstalling SR7.
This problem, requiring the use of the special installer or uninstaller, will be fixed in the next upcoming Service Release.
To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.
CSCsa23773 (registered customers only)
ICM 5.0 SR7 installation hangs or Patchpbl create error on AW
For More Information
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