Cisco Unified Intelligent Contact Management Enterprise

Field Notice: ICM 5.0(0)_SR7 May Not Install or Un-Install Correctly on Administration Workstations

July 21, 2004

Products Affected

  • ICM IPCC AW/Distributor - 5.0.0_SR7 only

Problem Description

When installing or uninstalling ICM/IPCC Enterprise and Hosted Edition version 5.0(0)_SR7 on an Administration Workstations (AW) distributorwhere WebView reporting is not currently enabled, the installation or de-installation process hangs and the CPU goes to 100 percent utilization, 99 percent of which is used by the Patchpbl process, or the installer gives a Patchpbl Create error.


This problem only occurs on ICM 5.0(0)_SR7.

Problem Symptoms

ICM 5.0(0)_SR7 will not install or uninstall correctly by either utilizing 100 percent of the CPU time or producing a Patchpbl Create error.


Run the ICM_5.0(0)_SR7_AW_Pre_Installer_Uninstaller, available for download at the Software Center on or on any AW (non-WebView distributor) before installing or uninstalling SR7.

This problem, requiring the use of the special installer or uninstaller, will be fixed in the next upcoming Service Release.


To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.



CSCsa23773 (registered customers only)

ICM 5.0 SR7 installation hangs or Patchpbl create error on AW

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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