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Cisco Unified Intelligent Contact Management Enterprise

Field Notice: FN - 29921 - Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft June 2004 Security Update


Revised October 25, 2005

June 14, 2004


NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Products Affected

Comments

ICM Enterprise

4.6.2, 5.0(0) and 6.0(0); with the most up to date Service Release

IPCC Enterprise

4.6.2, 5.0(0) and 6.0(0); with the most up to date Service Release

ICM Hosted

4.6.2 and 5.0(0); with the most up to date Service Release

IPCC Hosted

4.6.2 and 5.0(0); with the most up to date Service Release

Cisco Internet Service Node

Versions 1.0, 2.x and 3.0

Cisco CTI and CTI OS

4.x, 5.x and 6.0(0), with the most up to date Service Release

Problem Description

On Jun 8, 2004 Microsoft released the following security updates:

MS04-016 Moderate

Vulnerability in DirectPlay Could Allow Denial of Service (839643)

Affected Software:

- Windows 2000 Service Pack 2, Service Pack 3, Service Pack 4

- DirectX Versions 7.0 and later

MS04-017 Moderate

Vulnerability in Crystal Reports Web Viewer Could Allow Information Disclosure and Denial of Service (842689)

Affected Software:

- No Microsoft OS affected

For additional information on Microsoft security updates, see theMicrosoft Security Home Page.

Background

Cisco evaluates Microsoft security updates for potential impact to Cisco Contact Center products. The qualification process results in one of four categorical ratings being applied to a given update: Impacting, Not Impacting, Deferred, or Not Applicable. The four ratings are defined in document Cisco Customer Contact Software Policy for use of Third-Party Software and Security Updates.

For the security updates listed in the Problem Description section of this bulletin, Cisco has assigned the updates to the following categories:

Not Applicable

MS04-016 Vulnerability in DirectPlay Could Allow Denial of Service (839643)

MS04-017 Vulnerability in Crystal Reports Web Viewer Could Allow Information Disclosure and Denial of Service (842689)

Customers should follow Microsoft's guidelines regarding when and how they should apply these updates. Refer to the Microsoft Security Home Page website for full details of the potential exposure from the caveats referenced.

Problem Symptoms

It is important to point out that Cisco Contact Center Support has not had any cases pertaining to this threat recorded from our customer base as of Jun 8, 2004.

Workaround/Solution

Cisco has assessed, and where deemed appropriate, validated the Microsoft security patches addressed in this bulletin. Cisco recommends that Contact Center customers separately assess all security patches released by Microsoft and install those deemed appropriate for their environments. Cisco will continue to provide a service of separately assessing and where necessary, validating higher severity security patches that may be relevant to the Contact Center Enterprise software products.

Visit the Microsoft website to acquire the fixes. Keep in mind that you should download the appropriate fixes based on the version of the Microsoft operating system deployed in your environment and service pack level.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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