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Cisco Catalyst 6500 Series Switches

Field Notice: *Expired* FN - 29576 - WS-SUP720-3BXL & WS-F6K-PFC3BXL Component and Fabric Modifications


Revised February 23, 2006

August 04, 2004

NOTICE:


THIS FIELD NOTICE HAS BEEN ARCHIVED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE, WARRANTY OR SUPPORT. USE OF THE INFORMATION ON THIS FIELD NOTICE OR MATERIALS LINKED FROM THIS FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

 
 
Product Top Assembly Printed Circuit Assembly Comments HW Rev
Products affected Part # Rev. Part # Rev.
WS-F6K-PFC3BXL  68-2088-01  All revs  73-9070-03  All revs  Category A  1.1 or earlier
WS-F6K-PFC3BXL  68-2088-02  Not Affected  73-9070-04  Not Affected  Category B  Not Affected 
WS-F6K-PFC3BXL=  68-2088-01  All revs  73-9070-03  All revs  Category A  1.1 or earlier 
WS-F6K-PFC3BXL=  68-2088-02  Not Affected  73-9070-04  Not Affected  Category B   Not Affected 
WS-SUP720-3BXL  68-1980-02   All revs  73-9418-02  All revs  Category A  3.1 or earlier
WS-SUP720-3BXL  68-1980-03  All revs  73-9418-03  All revs  Category B  3.2 or earlier 
WS-SUP720-3BXL=  68-1980-02   All revs  73-9418-02  All revs  Category A  3.1 or earlier 
WS-SUP720-3BXL=  68-1980-03  All revs  73-9418-03  All revs  Category B  3.2 or earlier 

 

Problem Description

This Field Notice describes two changes to the products listed above:

A) A manufacturing process issue on some WS-SUP720-3BXL and WS-F6K-PFC3BXL may lead to a lower life expectancy of the product. Serial Number List A

B) As a result of a feature enhancement that was made to these products, a new minimum level of software is required. Serial Number List B

Background

A) A variation in the manufacturing process resulted in a damaged component on some of the WS-SUP720-3BXL and WS-F6K-PFC3BXL products. When the product is exposed to conditions of humidity or high temperature, the damaged component may result in a short and render the card inoperable. Cisco has isolated these affected boards to a range of serial numbers.

See Serial Number List A for products affected by this issue.


B) An enhancement was also made to add a feature designed to protect high priority traffic within the fabric during periods of congestion. As a result of this change, older software will not work with the latest hardware version of these boards. The minimum software required is 12.2(17d)SXB1.

See Serial Number List B for products affected by this issue.

Problem Symptom

A) Should a short occur, the board will power down or reset to rommon prompt and will not boot. In the worst case condition, a small amount of smoke may be seen.

B) The minimum software version required is 12.2(17d)SXB1, otherwise the system may become unstable and take an exception.

Workaround/Solution

If your product is within Serial Number List A, a replacement is required.

Please confirm that the Supervisor is within the serial number range and hardware version that is specified above. If the product is within the serial number range but at a higher hardware version than specified above, it is not affected.

If your product is within Serial Number List B and you desire the enhancement you may request a replacement.

To address both Category A and B a mandatory software upgrade is required.

All new hardware will require an upgraded Software image. The minimum software required is 12.2(17d)SXB1. All customers should upgrade to 12.2(17d)SXB1.

Note: RMA depots will be purged with the updated version of SUP720-3BXL. This will cause issues for customers who do not upgrade to the minimum software requirement. Upgrade to the minimum software version 12.2(17d)SXB1.

How to Identify Hardware Levels

Use the 'show module' command to verify the hardware versions and serial numbers:

IOS:
Router#show module
Mod Ports Card Type Model Serial No.
--- ----- -------------------------------------- ------------------ -----------
6 2 Supervisor Engine 720 (Active) WS-SUP720-3BXL SAD081901NZ <==== SERIAL NUMBER

Mod MAC addresses Hw Fw Sw Status
--- ---------------------------------- ------ ------------ ------------ -------
6 000d.ed92.a53c to 000d.ed92.a53f 4.0 8.1(3) 12.2(17d)SXB Ok <==== HW VERSION OF WS-SUP720-3BXL

Mod Sub-Module Model Serial Hw Status
--- --------------------------- ------------------ ------------ ------- -------
6 Policy Feature Card 3 WS-F6K-PFC3BXL SAD08200CBW 1.3 Ok <==== SERIAL NUMBER & HW VERSION OF WS-F6K-PFC3BXL
6 MSFC3 Daughterboard WS-SUP720 SAD08130BVT 2.1 Ok

Mod Online Diag Status
--- -------------------
6 Pass
Router#



CatOS:

Console> (enable) sh mod
Mod Slot Ports Module-Type Model Sub Status
--- ---- ----- ------------------------- ------------------- --- --------
6 6 2 1000BaseX Supervisor WS-SUP720-3BXL yes ok

Mod Module-Name Serial-Num
--- -------------------- -----------
6 SAD081901NZ <==== SERIAL NUMBER OF WS-SUP720-3BXL

Mod MAC-Address(es) Hw Fw Sw
--- -------------------------------------- ------ ---------- -----------------
6 00-0d-ed-92-a5-3e to 00-0d-ed-92-a5-3f 4.0 8.1(3) 8.3(2) <==== HW VERSION OF WS-SUP720-3BXL
00-0d-ed-92-a5-3c to 00-0d-ed-92-a5-3f
00-d0-63-e8-10-00 to 00-d0-63-e8-13-ff

Mod Sub-Type Sub-Model Sub-Serial Sub-Hw Sub-Sw
--- ----------------------- ------------------- ----------- ------ ------
6 L3 Switching Engine III WS-F6K-PFC3BXL SAD08200CBW 1.3 <==== SERIAL NUMBER & HW VERSION OF WS-F6K-PFC3BXL
Console> (enable)





Serial Number Range

SERIAL NUMBER LIST A:

These Serial Numbers correspond to the motherboard for Category A.
From To
SAD075107JN SAD080106JE
SAD080308EN SAD080308G5
SAD0807053N SAD080705ED
SAD080803G2 SAD080807TP
SAD0811047M SAD081104M8
SAD081200CW SAD08130370
SAD081400GP SAD081403Z4


These Serial Numbers correspond to the PFC3BXL daughterboard for Category A.
From To
SAD080108TG SAD080108US
SAD080402RJ SAD080402W2
SAD0807087D SAD0807087Y
SAD08070880 SAD08070889
SAD08070898 SAD0807089U
SAD080708BN SAD080708BZ
SAD080708C0 SAD080708CJ
SAD080708DC SAD080708DZ
SAD080708E0 SAD080708EC
SAD080708F1 SAD080708FX
SAD080708G4 SAD080708GN
SAD080708JC SAD080708K3
SAD080804FY SAD080804GB
SAD080807ZW SAD08080819
SAD0808082Z SAD08080886
SAD0809036R SAD0809038G
SAD081006SV SAD081006U0
SAD081105J4 SAD081105SN
SAD081201A6 SAD081201EP
SAD081304VS SAD081304X8
SAD081309G9 SAD081309GN
SAD081309H2 SAD081309H8
SAD081309YZ SAD08130AB2
SAD08130B0M SAD08130E7P
SAD08130E8J SAD08130ENT


Additional PFC3BXL Daughterboard Serial Numbers
SAD074907K0, SAD07510499, SAD080207U8, SAD080207U9, SAD080708HP, SAD080708HR,



SERIAL NUMBER LIST B:
These Serial Numbers correspond to the motherboard for Category B.

From To
SAD081400GP SAD081403Z4
SAD081500LP SAD081500N6
SAD081509ST SAD08150B8S
SAD081604NA SAD08160DHZ
SAD0817000F SAD0817006N
SAD0822049R SAD082204CK


Additional Serial Numbers
SAD081400GP and lower


Questions and Answers

Q. How do I know I have a product that is affected?
A. You can compare it to the lists of serial numbers included in this notice.

Q. If I have a product that is within the serial number range for the MotherBoard and the Daughterboard what should I replace?
A. Submit an order for product: WS-SUP720-3BXL. This product encompasses a replacement Daughterboard. There is no need to order a separate Daughterboard under product WS-F6K-PFC3BXL.

Q. Do I have to return the old Supervisor?
A. Yes, after receiving your new boards you will have 60 days to return the affected boards.

Q. How long would it take before the boards fail in the field?
A. This is unknown. It depends on humidity, temperature and time.

Q. Is WS-SUP720 affected by the damaged component?
A. No, WS-SUP720 is not affected by this and no action is required.

Q. Until I receive my replacement boards, is it ok to deploy the affected Boards?
A. Yes, it is ok. However we do recommend replacing the boards as soon as possible.

Q. What is the minimum CatOS requirement?
A. The minimum software requirements for CatOS have not changed.

Q. Will replacement only be provided for products in serial number list A?
A. Replacement for products in category A are mandatory. Replacements for category B will be honored as well.