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Cisco Catalyst 6500 Series Switches

Field Notice: WS-C6513 Chassis Handles May Break Off


April 23, 2004



Products Affected

Product Top Assembly
Part Number Rev.
WS-C6513   800-08222-02   C0  

Serial Numbers

Random #
TSC0732*, TSC0733*, TSC0734*, TSC0735*, TSC0736*, TSC0737*, TSC0738*, TSC0739*, SAL0728*, SAL0729*, SAL0730*, SAL0731*, SAL0732*, SAL0733*, SAL0734*, SAL0735*, SAL0736*, SAL0737*, SAL0738*, SAL0739*, SAL0740*, SAL0741*,  

Problem Description

Some Catalyst WS-C6513 series chassis manufactured between July 7, 2003 and October 12, 2003 have handles which may break off when they are used to lift or move the chassis.  

Background

Some Catalyst WS-C6513 series chassis manufactured between July 7, 2003 and October 12, 2003 have handles which may break off when they are used to lift or move the chassis.  

Problem Symptoms

CAUTION: While the handles may appear to be firmly fastened to the chassis, they can potentially break off while the chassis is being lifted or carried. If you need to move a suspect chassis, use the procedure described in the How To Identify Hardware Levels section below.  

Workaround/Solution

There is no known work around for this issue. If you have a chassis in the affected serial number range, upgrade that chassis immediately using the advanced replacement form in the Upgrade Program section of this Field Notice. If you absolutely must move or lift a suspect chassis, follow the lifting procedure reference in the How To Identify Hardware Levels section below.

Additionally, Cisco will be contacting customers who have purchased chassis within the aforementioned serial number range in order to provide them with a set of warning stickers which should be used to mark a chassis which cannot be immediately decommissioned and returned to Cisco for replacement. If you have any affected chassis which have already been deployed and cannot be removed from service, please affix these stickers to all such chassis so they may be easily identified in the future.

On April 26, 2004, Cisco will begin proactively distributing warning stickers by mail to customers who have been shipped a chassis within the affected serial number range. Each of the identified customers will receive one set of stickers for each affected chassis they were shipped. If you have not been provided a set of stickers by May 24, 2004 and believe you have a WS-C6513 chassis which may be at risk, please send an email to FN29400-Stickers@cisco.com to request a replacement set of warning stickers for your chassis. In your email, please be sure to include the following information:
      Name
      Shipping Address
      WS-C6513 Serial Number(s)
      Number of warning sticker sets required
NOTE: Customers who purchased an affected chassis directly from Cisco will be shipped a set of stickers automatically, with no customer action required. Customers who have purchased a suspect chassis from a 3rd party vendor or channel partner may need to contact Cisco via the email at FN29400-Stickers@cisco.com, in order to receive a set of stickers.

NOTE: AS customers will be proactively contacted by their respective AS engineers for WS-C6513 chassis upgrades.  

How To Identify Hardware Levels

Physical Location
In order to identify if a given chassis is eligible for replacement, the serial number of that chassis must be checked against the serial number range listed at the top of this document. The physical location of the chassis serial number is depicted in the image below:


NOTE: The physical serial number can be found on the left inner panel in front of Power Supply Slot 1, as illustrated by the red circle in the image above.

Software Location
The chassis serial number can also be located via the software CLI. The commands used to locate the serial number via both IOS and CatOS CLI are as follows:
Cisco CatOS Software: 
Console> (enable) show version
WS-C6513 Software, Version NmpSW: 7.6(5.17-Eng)
Copyright (c) 1995-2004 by Cisco Systems
NMP S/W compiled on Mar 17 2004, 12:19:10

System Bootstrap Version: 7.1(1)
System Boot Image File is 'bootflash:cat6000-sup2k8.7-6-4.bin'
System Configuration register is 0x10f

Hardware Version: 1.0  Model: WS-C6513  Serial #: SCA01234ABC

PS1  Module: WS-CAC-1300W    Serial #: SCA01234ABD
PS2  Module: WS-CAC-1300W    Serial #: SCA09234ABD

Mod Port Model               Serial #    Versions
--- ---- ------------------- ----------- --------------------------------------
1   2    WS-X6K-SUP2-2GE     SCA01234ABE Hw : 3.3
                                         Fw : 7.1(1)
                                         Fw1: 6.1(3)
                                         Sw : 7.6(5.17)
                                         Sw1: 7.6(5.17)
         WS-F6K-PFC2         SCA01234ABF Hw : 3.0   
                                         Sw : 
         WS-X6K-SUP2-2GE     SCA01234ABG Hw : 3.3   
                                         Sw : 
3   8    WS-X6408-GBIC       SCA01234ABH Hw : 2.3
                                         Fw : 4.2(0.24)VAI78
                                         Sw : 7.6(5.17)
4   16   WS-X6516-GBIC       SCA01234ABI Hw : 3.0
                                         Fw : 6.1(3)
                                         Sw : 7.6(5.17)
5   48   WS-X6348-RJ-45      SCA01234ABJ Hw : 6.5
                                         Fw : 5.4(2)
                                         Sw : 7.6(5.17)
         WS-F6K-VPWR                     Hw : 2.0   
                                         Sw : 1.0
6   48   WS-X6348-RJ-45      SCA01234ABK Hw : 6.5
                                         Fw : 5.4(2)
                                         Sw : 7.6(5.17)
         WS-F6K-VPWR                     Hw : 2.0   
                                         Sw : 1.0
7   48   WS-X6548-RJ-21      SCA01234ABL Hw : 0.103
                                         Fw : 6.3(1)
                                         Sw : 7.6(5.17)
8   16   WS-X6516-GE-TX      SCA01234ABM Hw : 0.231
                                         Fw : 6.1(3)
                                         Sw : 7.6(5.17)
9   24   WS-X6224-100FX-MT   SCA01234ABN Hw : 1.2
                                         Fw : 4.2(0.24)VAI78
                                         Sw : 7.6(5.17)
15  1    WS-F6K-MSFC2        SCA01234ABO Hw : 1.3
                                         Fw : 12.1(13)E4
                                         Sw : 12.1(13)E4

       DRAM                    FLASH                   NVRAM
Module Total   Used    Free    Total   Used    Free    Total Used  Free
------ ------- ------- ------- ------- ------- ------- ----- ----- -----
1      131072K  64229K  66843K  32768K  18529K  14239K  512K  253K  259K

Uptime is 0 day, 0 hour, 4 minutes


Cisco IOS Software:
Router#show idprom backplane
IDPROM for backplane #0
  (FRU is 'Catalyst 6500 13-slot backplane')
  OEM String = 'Cisco Systems'
  Product Number = 'WS-C6513'
  Serial Number = 'SCA01234ABC'
  Manufacturing Assembly Number = '73-5299-03'
  Manufacturing Assembly Revision = 'A0'
  Hardware Revision = 1.0
  Current supplied (+) or consumed (-) = -1.58A

If a chassis serial number is found to be within the suspect range detailed in the Serial Numbers section above, Cisco asks that you submit the serial number into the Upgrade Program Tool below so that you may be sent a replacement chassis, which is not susceptible to this failure. After receiving your replacement chassis, Cisco also asks that you remove the defective chassis from production, using the step by step instructions outlined in the Instructions for removing the WS-C6513 chassis , and send that chassis back to Cisco.

Upgrade Program

WS-C6513 Chassis Handles May Break Off

If you have any questions concerning the upgrade program, you can e-mail upgrades-info@cisco.com.

Note: Fields marked with an asterisk (*) are required fields.

Company Information
*Organization
*Address
Address_line2
*City
*State/Province
*ZIP/Postal Code
Country
Product
Product *Quantity
WS-C6513
Contact Information
*First Name
*Last Name
*Phone 1 Ext.
Fax 1 Ext.
*Internet E-Mail
Please use the following format: user@domain.com
*Upgrade Order Reference Number
Please provide a number that you can use when inquiring about order status
*Serial Numbers of Affected Units 2
1 For phone and fax, include 011 and the country code outside North America.

2 When entering more than one serial number in the serial number text entry field, be sure to type a comma between each serial number to separate them.

For More Information


Updated: Apr 26, 2004 Document ID: 51220