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Cisco Unified MeetingPlace

Field Notice: MeetingPlace Server Restarts with Hardware Watchdog Timeout After T1 Blue Alarms


May 17, 2004


Products Affected

Product

Comments

Cisco MeetingPlace Server 8112 (M3)

Versions: 5.0.2q, 5.1.0x, and 5.1.1b

Problem Description

Server restarts with Hardware watchdog timeout after T1 Blue alarms.

09/23 07:50:58 MAJ 0xb007a 0/3, "HWFAULT", 0 (0xe, 0x3, 0xffffffff, 0)
     Blue Alarm detected on this T1 span ([14], card 3, [-1], span 0)

     09/23 07:53:35 MIN 0x300c5 0/8, "vuisession.cc", 2491 (0x17c, 0x17c, 0x7c0003a, 0x1a0001d)
     Bad Session Num. Did the trunks get swapped with calls on them? ...

     MAJ 070035 1 Sep 23 08:29 Sep 23 08:29 0 SW MODULE=2 Hardware watchdog timeout

Problem Symptoms

Meeting attendees will get dropped when the server restarts.

Workaround/Solution

WORKAROUND:

None

SOLUTION:

A vui hot fix is available in 5.0.2ab and 5.1.1d. Contact the Cisco Technical Assistance Center to apply this hot fix.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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