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Cisco Unified MeetingPlace

Field Notice: MeetingPlace Server Call Transferred to Operator Does Not Get Disconnected if Caller Does Not Hang Up


May 17, 2004


Products Affected

Product

Comments

Cisco MeetingPlace Server 8112 (M3)

Versions: 5.0.2q, 5.1.0x, and 5.1.1b

Problem Description

If a user does not hang up after finishing a call transferred to the operator (before he joins a meeting), the call will remain connected to the Cisco MeetingPlace server.

Problem Symptoms

If a call comes in through an 800 number, a telephone charge may be incurred due to the user not hanging up.

Workaround/Solution

WORKAROUND:

None

SOLUTION:

A vui hot fix for 5.0.2ab and 5.1.1d implements a 30-minute timeout to disconnect any call in a single party outdial. Contact the Cisco Technical Assistance Center to apply this hot fix.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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