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Cisco Unified MeetingPlace

Field Notice: MeetingPlace Server - 8112 Restarted Because DB Module is Not Responding


May 18, 2004


Products Affected

Product

Comments

Cisco MeetingPlace Server 8112 (M3)

Version 5.1.0x

Problem Description

Cisco MeetingPlace Server 8112 restarted because "db" module is not responding. The following alarm can be viewed in the errorlog before the restart:

06/14 21:19:04 MAJ 0x70041 0/2, "siupdown.cc", 216 (0x9, 0, 0, 0) 
     Restarting due to software module failure, module = 9

Errors from cmtimer.cc in the cmalt.log will be present, just before the restart:

Sat Jun 14 21:18:37 2003 MINOR ERROR: code = 0x16 (0x503310, 0x439cf0, 0, 0) module=25, tid=222, file="cmtimer.cc",
     line=226

All 5.1.0 servers with 5.1.0aa or below "db module" should apply 5.1.0ae db hot fix.

Problem Symptoms

When the server restarts, all meeting attendees will be disconnected.

Workaround/Solution

WORKAROUND:

None.

RESOLUTION:

Apply the 5.1.0ae db hot fix.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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