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Cisco Unified MeetingPlace

Field Notice: Users Get Disconnected with a Fast Busy Tone After Entering the Meeting ID


May 19, 2004


Products Affected

Product

Comments

Cisco MeetingPlace Server 8112 (M3)

R5.0.2q and R5.1.0x

Problem Description

Users are disconnected with a fast busy tone after they enter the meeting ID to join a meeting. This is caused by conference resources not being released on a Reservationless enabled system.

An accumulated number of non-Reservationless meetings with outdial activity from a Cisco MeetingPlace Web Conference can cause this problem to occur. The rate at which this problem will surface depends on the usage of the system.

All Reservationless systems should apply the corresponding vui hot fix to address this issue.

Problem Symptoms

Users will not be able to join any meeting when this condition occurs. A restart to correct this condition will disconnect all users.

Workaround/Solution

WORKAROUND:

None

SOLUTION:

A vui hot fix is available in 5.1.0ac and above. A vui hot fix is available in 5.0.2aa. Please contact Cisco MeetingPlace Support (TAC) to apply the hot fix.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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