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Cisco Unified MeetingPlace

Field Notice: Power Saving Features of Windows OS Can Cause an Upgrade to Stop


May 19, 2004


Products Affected

Product

Comments

Cisco MeetingPlace Servers

All Versions

Problem Description

If a laptop computer is attached to the front console connection of a Cisco MeetingPlace server, status from an upgrade will be output to the front console. If the front console is disconnected at anytime during the upgrade, the upgrade might fail to complete.

Problem Symptoms

The time needed to complete an upgrade can exceed the scheduled down time if the upgrade fails.

Workaround/Solution

WORKAROUND:

To avoid this condition from happening, you should:

  1. Turn off all power saving features on the laptop prior to an upgrade.

  2. Do not disconnect or connect the front console in the middle of an upgrade.

  3. Use AC power instead of battery to prevent an inadvertent shutdown.

  4. Do not ctrl-C to stop an upgrade if connected through the front console.

The power feature can be accessed through the display property dialog:

  1. Right click on any empty space on your desktop and select properties, select the Screen Saver tab to see the following dialog:

    fn29318_htlruq.jpg

  2. Make sure that [None] is selected for the Screen Saver drop down list.

  3. Click on the Power Schemes tab to set Power saving mode.

    fn29318_htlsen.jpg

  4. Change all applicable settings under the Power Scheme tab to "Never" for System standby, System hibernates and Turn off hard discs.

  5. Select the Advanced tab and make sure that the setting for "When I close the lid of my portable computer", is set to "Do nothing".

fn29318_htlsg5.jpg

SOLUTION:

Follow the directions described in the workaround section above to configure your laptop.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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