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Cisco Unified MeetingPlace

Field Notice: FA00180 - Cannot Log in Through Web and Getting Error Message About Invalid Checksum or Missing Profile


May 20, 2004


Products Affected

Product

Comments

Cisco MeetingPlace Web Conferencing

4.2.7.x

Problem Description

Note: This Field Notice is a legacy Latitude Field Notice that has been converted to the Cisco format so the information would remain available to their customers.

When you first log in through the web and checks the "Remember Me" button, a cookie is created. The cookie has a filename format such as userID@website. The next you open browser and go to website, the browser automatically retrieves this cookie and tries to pass the userID and associated password (stored in the cookie, plus checksum value which ensure that the cookie has not been illegally modified) to the server to facilitate automatic login.

Problem arises when the User ID or password got changed, such as through MeetingTime, through automatic password expiration warning and update messages during login, or through some other profile change/synchronization work done by corporate IT.

User will receive one of the following login error:

Error 22900: Login checksum was invalid

Error 22902: Your user profile does not exist on the remote site

Problem Symptoms

User can still enter the correct (new) User ID or Password and can log in to MeetingPlace Web. However, they continue to get error messages when they try to access MeetingPlace Web the next time.

Workaround/Solution

WORKAROUND

You must delete all cookies associated with the MeetingPlace Web website. This example assumes that MPWeb site has the URL of meetingplace.xyz.com.

  1. Open Start > Search > Find Files and Folders �c

  2. In the search box, enter *@meetingplace.xyz.com as your search string

  3. Search result displays cookies associated with the website meetingplace.xyz.com.

  4. Delete all the cookies found

If you are using Microsoft Internet Explorer 6, perform the following steps:

  1. Open browser, select from menu Tools > Internet Options

  2. Click the "Delete cookies�c" button

RESOLUTION

The problem may only be exposed due to WebConnect deployment. Further investigation is needed.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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