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Cisco Unified MeetingPlace

Field Notice: FA00286 - MeetingRoom Stuck at 1% in Web Conferencing Load Balancing Configuration


May 20, 2004


Products Affected

Product

Comments

MeetingPlace Web

4.3.0.63.5 and below

Problem Description

Note: This Field Notice is a legacy Latitude Field Notice that has been converted to the Cisco format so the information would remain available to their customers.

In a DC load balancing configuration the MeetingRoom will hang at 1% if the Web Conferencing is held on the second web server.

Problem Symptoms

Users will not be able to join a Web Conference if the meeting is held on the second web server.

Workaround/Solution

WORKAROUND:

This has been fixed in the 4.3.0.63.6 hot fix and future releases.

Installation Instructions for 4.3.0.63.6

If you are planning to apply this hot fix for a new installation of 4.3.0.63 or an upgrade to 4.3.0.63 Read these instructions carefully. At the end of a 4.3.0.63 installation or upgrade, the installer will prompt you to "restart now", "restart later", or "Finish". Before answering this question and proceeding, apply this hot fix by following the below instructions.

If you are applying this hot fix to an existing 4.3.0.63 system then ignore the previous two sentences and just follow the instructions below.

  1. Make sure that this hotfix distribution package does not install files that have already been customized on your MeetingPlace Web server. If your MeetingPlace Web server has some customizations, please confirm with Latitude Communications whether this hotfix distribution package can be applied 'as is' on your server or needs to have some of your customizations re-applied.

  2. Stop the MeetingPlace Web Conferencing service. This will stop all other MeetingPlace Web services and the World Wide Web Publishing service.

    Note:?If you are doing a new install of 4.3.0.63 or an upgrade, you may not see the MeetingPlace Web Conferencing service. In this case, just proceed with the next step.

  3. If you are using the ZIP version of this package, mpweb430_63_x.zip, double-click on it to launch the Winzip interface. Choose the 'Extract' option. Select the root folder of your MeetingPlace Web installation. Typically: C:\Latitude\MPWEB. Make sure options 'All files' and 'Use folder names' are selected. Click on 'Extract'. Confirm the file or files replacement if necessary.

    1. If you are using the EXE version of this package (mpweb430_63_x.exe), execute the distribution package to launch the Winzip Self-Extractor program. Set the field 'unzip to folder' to the root folder of your MeetingPlace Web installation (Typically: C:\Latitude\MPWEB). Choose 'Unzip' to extract the whole content of the hotfix distribution package. All updated files will be extracted to their corresponding subfolders. If necessary, confirm the file or files replacement.

    2. If you install this hotfix package on the external server of a DMZ-C configuration, you need to go to the 'DataSvc' folder and copy the files mpagentext.exe, mpagentext.map and mpagentext.pdb over the files mpagent.exe, mpagent.map and mpagent.pdb respectively.

  4. Start the MeetingPlace Web Conferencing service. This will start all other MeetingPlace Web services and the World Wide Web Publishing service. note: If you are doing a new install of 4.3.0.63 or and upgrade just go ahead and press "Yes" to restart the system at this point.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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