Guest

Cisco Unified MeetingPlace

Field Notice: FA00262 - Browser Test Enhancement and Updates


May 20, 2004


Products Affected

Product

Comments

MeetingPlace Web

4.2.7.x

Problem Description

Note: This Field Notice is a legacy Latitude Field Notice that has been converted to the Cisco format so the information would remain available to their customers.

MeetingPlace Web 4.2.7 browser test has been enhanced and updated to address the following issues:

  1. Browser test to check for MRJ 2.2.5 (MAC OS).

  2. Test doesn't detect Java Virtual Machine (JVM) isn't installed on the system (XP/IE6).

  3. Incorrect info in result of Browser Test on system without JVM installed.

  4. Allow guest to be able to do browser test.

  5. Recognize Netscape 7 on all OS, Safari and IE5.2 on MAC.

  6. Bundles the most recent JVM from MS (3805).

  7. Check SSL availability on MeetingPlace Web Server.

  8. Provide end-user recommendations on how to utilize their browsers for MeetingPlace Web.

  9. Check utilization of proxy server and warn of potential network connectivity issues.

Problem Symptoms

Users may experience difficulties using the browser test.

Workaround/Solution

WORKAROUND:

This has been fixed in 4.2.7.106.19 and future releases.

IInstallation Instructions for 4.2.7.106.19

  1. This hotfix distribution package is only compatible with MeetingPlace Web 4.2.7.106. If you have a different version of MeetingPlace Web, such as 4.2.7.101, 4.3.0.63 or later DO NOT USE this package.

  2. Make sure that this hotfix distribution package does not install files that have already been customized on your MeetingPlace Web server. If your MeetingPlace Web server has some customizations, please confirm with Latitude Communications whether this hotfix distribution package can be applied 'as is' on your server or needs to have some of your customizations re-applied.

  3. Stop all MeetingPlace Web services.

  4. Stop World Wide Web Publishing service and IIS Admin service.

  5. If you are using the ZIP version of this package, mpweb427_106_x.zip, double-click on it to launch the Winzip interface. Choose the 'Extract' option. Select the root folder of your MeetingPlace Web installation (Typically: C:\Latitude\MPWEB). Make sure options 'All files' and 'Use folder names' are selected. Click on 'Extract'. Confirm the file or files replacement if necessary.

    If you are using the EXE version of this package, mpweb427_106_x.exe, execute the distribution package to launch the Winzip Self-Extractor program. Set the field 'unzip to folder' to the root folder of your MeetingPlace Web installation (Typically: C:\Latitude\MPWEB). Choose 'Unzip' to extract the whole content of the hotfix distribution package. All updated files will be extracted to their corresponding subfolders. If necessary, confirm the file or files replacement.

  6. Start World Wide Web Publishing service and IIS Admin service.

  7. Start all MeetingPlace Web services.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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