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Cisco Unified MeetingPlace

Field Notice: FA00253 Participant List Takes More Then 60 Seconds to Load (Reload Issue)


May 20, 2004


Products Affected

Product

Comments

MeetingPlace Web

4.2.7.x, 4.3.0.63

Problem Description

There is a bug in the participant reload applet that prevents the participant from reloading immediately. This causes a possible delay of 60 seconds or more before the participant list can be loaded in the MeetingRoom.

Users will only experience this problem if they initially cannott load the participant list, which may be caused by network issues or a busy MeetingPlace Web system.

Problem Symptoms

Participant list will be slow in loading, anywhere between one to five minutes.

Workaround/Solution

This has been fixed in:

4.2.7.106.17 hot fix for MeetingPlace Web 4.2.7.106

4.3.0.63.4 hot fix for MeetingPlace Web 4.3.0.63

This fix will also be incorporated in future release.

Installation Instructions for 4.2.7.106.17

  1. This hotfix distribution package is only compatible with MeetingPlace Web 4.2.7.106. If you have a different version of MeetingPlace Web, such as 4.2.7.101, 4.3.0.63 or later, DO NOT USE this package.

  2. Make sure that this hotfix distribution package does not install files that have already been customized on your MeetingPlace Web server. If your MeetingPlace Web server has some customizations, confirm with Latitude Communications whether this hotfix distribution package can be applied 'as is' on your server or needs to have some of your customizations re-applied.

  3. Stop all MeetingPlace Web services.

  4. Stop the World Wide Web Publishing service and IIS Admin service.

  5. If you are using the ZIP version of this package, mpweb427_106_x.zip, double-click on it to launch the Winzip interface. Choose the 'Extract' option. Select the root folder of your MeetingPlace Web installation (Typically: C:\Latitude\MPWEB). Make sure options 'All files' and 'Use folder names' are selected. Click on 'Extract'. Confirm the file or files replacement if necessary.

    If you are using the EXE version of this package, mpweb427_106_x.exe, execute the distribution package to launch the Winzip Self-Extractor program. Set the field 'unzip to folder' to the root folder of your MeetingPlace Web installation (Typically: C:\Latitude\MPWEB). Choose 'Unzip' to extract the whole content of the hotfix distribution package. All updated files will be extracted to their corresponding subfolders. If necessary, confirm the file or files replacement.

  6. Start World Wide Web Publishing service and IIS Admin service.

  7. Start all MeetingPlace Web services.

Installation Instructions for 4.3.0.63.4

If you are planning to apply this hot fix for a new installation of 4.3.0.63 or an upgrade to 4.3.0.63 read these instructions carefully.

At the end of a 4.3.0.63 installation or upgrade, the installer will prompt you to "restart now", "restart later", or "Finish". BEFORE answering this question and proceeding, apply this hot fix by following the below instructions.

If you are applying this hot fix to an existing 4.3.0.63 system then ignore the previous two sentences and just follow the instructions below.

  1. Make sure that this hotfix distribution package does not install files that have already been customized on your MeetingPlace Web server. If your MeetingPlace Web server has some customizations, please confirm with Latitude Communications whether this hotfix distribution package can be applied 'as is' on your server or needs to have some of your customizations re-applied.

  2. Stop the MeetingPlace Web Conferencing service. This will stop all other MeetingPlace Web services and the World Wide Web Publishing service.

  3. If you are using the ZIP version of this package, mpweb430_63_x.zip, double-click on it to launch the Winzip interface. Choose the 'Extract' option. Select the root folder of your MeetingPlace Web installation (Typically: C:\Latitude\MPWEB). Make sure options 'All files' and 'Use folder names' are selected. Click on 'Extract'. Confirm the file or files replacement if necessary.

    If you are using the EXE version of this package, mpweb430_63_x.exe, execute the distribution package to launch the Winzip Self-Extrator program. Set the field 'unzip to folder' to the root folder of your MeetingPlace Web installation (Typically: C:\Latitude\MPWEB). Choose 'Unzip' to extract the whole content of the hotfix distribution package. All updated files will be extracted to their corresponding subfolders. If necessary, confirm the file or files replacement.

  4. Start the MeetingPlace Web Conferencing service. This will start all other MeetingPlace Web services and the World Wide Web Publishing service.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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