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Cisco Unified MeetingPlace

Field Notice: FA00168 Callers in a Meeting Cannot Hear Each Other on a MeetingPlace M3 Server Release 5.0.0af


May 26, 2004


Products Affected

Product

Comments

MeetingPlace Server

5.0.0af

Problem Description

Note: This Field Notice is a legacy Latitude Field Notice that has been converted to the Cisco format so the information would remain available to their customers.

On a 5.0.0af system, M3 Server ONLY, callers complain that they cannot hear each other when speaking in a MeetingPlace meeting. This is caused by an error in the MSC firmware. During this time, a set of two alarms are generated on the M3 system:

MIN 0x901a0 (TVAPIHndlr)TVAPI MSC FW Error,Card=0,Port=12, type=15
MAJ 0x901aa IP Call Handler pending request not found

The second alarm, IP Call Handler pending request not found, gets generated even though the customer may not have an IP Blade on their M3 server.

Problem Symptoms

Meeting participants have to disconnect from the MeetingPlace meeting and call back another time.

Workaround/Solution

WORKAROUND

Restart the system

RESOLUTION

A hot fix for 5.0.0af is available. Contact Cisco Support Center if you need to have this applied. This will be incorporated into the next release. For example 5.0.1 and later.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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