May 26, 2004
220.127.116.11 and earlier
Note: This Field Notice is a legacy Latitude Field Notice that has been converted to the Cisco format so the information would remain available to their customers.
MeetingPlace Web server first converts meeting recordings from MeetingPlace Voice format (MPV) to WAV format. This is done by using a Latitude utility [mpv2wav.exe]. After the WAV conversion is done, the MeetingPlace Web server then hands it off to the Windows Media encoder to convert it from WAV to WMA.
Newer versions of the Windows Media encoder (> 18.104.22.16820) expects WAV files to have sampling rates of 16bit or greater. However, MeetingPlace Web 22.214.171.124 and below only produce 8bit sampling rate WAV files. Hence, when the WMA file is created, the sound quality is much lower than the original WAV file.
Users will notice that the sound quality from Window Media is much lower than from the original WAV format.
This issue has been fixed in MeetingPlace Web 126.96.36.199 and later.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
Receive Email Notification For New Field Notices
Product Alert Tool - Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.