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Cisco Unified MeetingPlace

Field Notice: FA00251 - Reference Center Profile Details Page Shows Incorrect Information for Profile Password and User Password Fields


May 28, 2004


Products Affected

Product

Comments

MeetingPlace Web 4.0

4.3.0.63

Problem Description

Note: This Field Notice is a legacy Latitude Field Notice that has been converted to the Cisco format so the information would remain available to their customers.

When users click the Reference Center link from the Welcome to MeetingPlace home page, and navigate to NEW USERS > Profile Details > your profile, the table should display Profile Password and User Password as follows:

Profile Password (phone access) - Contact your Help Desk
User Password (web access) - Contact your Help Desk

Instead, due to a defect, user will see:

Profile Password (phone access) - same value as "Profile Number", which was configured in the Reference Center Admin UI
User Password (web access) - same value as "Profile Number", which was configured in the Reference Center Admin UI

Problem Symptoms

Incorrect help information given to users.

Workaround/Solution

WORKAROUND:

A hotfix was included in the MeetingPlace Web 4.0 installation package. Two files are involved: MeetingPlaceInfo.ascx and WebHelp.dll.

How to implement the hotfix:

Note:?Hotfix must be installed before you open Admin > Reference Center link

  1. The hotfix files are either in the MeetingPlace Web 4.0 installation zip file you downloaded from CSRC, or you can download the hotfix separately from CSRC.

  2. Copy MeetingPlaceInfo.ascx to drive:\Latitude\MPWeb\Scripts\WebHelp\, answer YES to overwrite existing file

  3. Copy WebHelp.dll to drive:\Latitude\MPWeb\Scripts\WebHelp\bin\, answer YES to overwrite

  4. You do not need to restart anything

How to clean up database if you had opened the Admin > Reference Center link before you applied the hotfix:

If you opened the Admin > Reference Center link before you applied the hotfix, the database will contain some extraneous entries that will prevent your hotfix from working properly, even after you applied the hotfix. In this case, use the procedure below to clean up the database.

  1. Login to osql with sa account and the appropriate password, and specify that you want to perform operations on the database called 'mpweb', as shown below:

    C:> osql -U sa
    Password:
    1> use mpweb
    2> go
    
  2. Check to see if the StringsCustom table contains extraneous entries of 5114 and 5118, as shown below:

    1> select ID from StringsCustom
    2> go
    
    ID
    -----------
    5112
    5114 
    5116
    5118
    5120
    5122
    5125
    5127
    5128
    5129
    5132
    5134
    5138
    5139
    
    (12 rows affected)
    1>
    
  3. If you see 5114 and 5118, you have to remove them from the database table, as show below:

    1> delete StringsCustom where ID in (5114, 5118)
    2> go
    
  4. Repeat step 2 to confirm that 5114 and 5118 are no longer listed under the ID column

  5. If you do not see 5114 and 5118, then you do not need to do anything. Enter exit to log out of osql

    1> exit
    

SOLUTION:

Hotfix will be bundled in the next 4.3.0 maintenance release.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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