May 28, 2004
MeetingPlace Web 4.0
Note: This Field Notice is a legacy Latitude Field Notice that has been converted to the Cisco format so the information would remain available to their customers.
When users click the Reference Center link from the Welcome to MeetingPlace home page, and navigate to NEW USERS > Profile Details > your profile, the table should display Profile Password and User Password as follows:
Profile Password (phone access) - Contact your Help Desk
User Password (web access) - Contact your Help Desk
Instead, due to a defect, user will see:
Profile Password (phone access) - same value as "Profile Number", which was configured in the Reference Center Admin UI
User Password (web access) - same value as "Profile Number", which was configured in the Reference Center Admin UI
Incorrect help information given to users.
A hotfix was included in the MeetingPlace Web 4.0 installation package. Two files are involved: MeetingPlaceInfo.ascx and WebHelp.dll.
How to implement the hotfix:
Note:?Hotfix must be installed before you open Admin > Reference Center link
The hotfix files are either in the MeetingPlace Web 4.0 installation zip file you downloaded from CSRC, or you can download the hotfix separately from CSRC.
Copy MeetingPlaceInfo.ascx to drive:\Latitude\MPWeb\Scripts\WebHelp\, answer YES to overwrite existing file
Copy WebHelp.dll to drive:\Latitude\MPWeb\Scripts\WebHelp\bin\, answer YES to overwrite
You do not need to restart anything
How to clean up database if you had opened the Admin > Reference Center link before you applied the hotfix:
If you opened the Admin > Reference Center link before you applied the hotfix, the database will contain some extraneous entries that will prevent your hotfix from working properly, even after you applied the hotfix. In this case, use the procedure below to clean up the database.
Login to osql with sa account and the appropriate password, and specify that you want to perform operations on the database called 'mpweb', as shown below:
C:> osql -U sa
1> use mpweb
Check to see if the StringsCustom table contains extraneous entries of 5114 and 5118, as shown below:
1> select ID from StringsCustom
(12 rows affected)
If you see 5114 and 5118, you have to remove them from the database table, as show below:
1> delete StringsCustom where ID in (5114, 5118)
Repeat step 2 to confirm that 5114 and 5118 are no longer listed under the ID column
If you do not see 5114 and 5118, then you do not need to do anything. Enter exit to log out of osql
Hotfix will be bundled in the next 4.3.0 maintenance release.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
Receive Email Notification For New Field Notices
Product Alert Tool - Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.