New chassis safety guard introduction to extend environment deployments.
These products can be installed in a rack, but if mounted on a wall, the floor must be cement or another noncombustible material.
Some existing customers who need to install the device over a floor with combustible material may not have the appropriate accessory kit to do this safely.
Currently, the Quick Start Guide Cisco - VG224 Voice Gateway, has a warning and a caution regarding wall mounting.
See the Quick Start Guide - Cisco VG224 Voice Gateway for caution statements relating to wall mounting.
These products where release with restrictions on how and where they can be mounted.
Warnings are on the Regulatory Compliance and Safety Information page and in the Quick Start Guide.
The new chassis safety guard will now allow for wall mounting in previously restricted environments.
If the floor is not concrete or a combustible material, you can not mount the unit either horizontally or vertically on a wall, this will expose the possibility of burning material to fall out of the underside venting holes.
Cisco has added a new optional chassis guard to the accessory kit. The chassis guard is mandatory to meet Safety Regulations for customers who need to mount the unit over a floor with combustible material. The unit must be mounted vertically for chassis guard to be in effect to meet the following Safety Regulations for installation areas with floors with combustible material:
Safety UL60950, CAN/CSA-22.2 NO. 60950
Safety EN 60950, IEC 60950
Safety TS001, AS/NZS 3260 with Amendment 1,2,3 and 4
Please refer to the Quick Start Guide - Cisco VG224 Voice Gateway for detailed information on the installation of the chassis guard.
How to Obtain a New Accessory Kit
To obtain the chassis guard if one does not exist in the accessory kit received, please contact email@example.com with your name, company and address and the kit will be promptly sent to you.
Cisco VG224 alias, firstname.lastname@example.org
Jennifer Blatnik, Product Manager, email@example.com
Andy Chen, Technical Marketing Engineer, firstname.lastname@example.org
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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