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Cisco VG Series Gateways

Field Notice: *Expired* FN - 28655 - VG224 Chassis Guard - Safety Regulation


Revised April 20, 2008
January 19, 2004

NOTICE:

THIS FIELD NOTICE HAS BEEN EXPIRED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE, WARRANTY OR SUPPORT. USE OF THE INFORMATION ON THIS FIELD NOTICE OR MATERIALS LINKED FROM THIS FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Product

Top Assembly Part Number

Comments

VG224

800-24228-01

Any VG224 not shipped with the chassis guard

  

Problem Description

New chassis safety guard introduction to extend environment deployments.

These products can be installed in a rack, but if mounted on a wall, the floor must be cement or another noncombustible material.

Some existing customers who need to install the device over a floor with combustible material may not have the appropriate accessory kit to do this safely.

Currently, the Quick Start Guide Cisco - VG224 Voice Gateway, has a warning and a caution regarding wall mounting.

See the Quick Start Guide - Cisco VG224 Voice Gateway for caution statements relating to wall mounting.

Background

These products where release with restrictions on how and where they can be mounted.

Warnings are on the Regulatory Compliance and Safety Information page and in the Quick Start Guide.

The new chassis safety guard will now allow for wall mounting in previously restricted environments.

Problem Symptoms

If the floor is not concrete or a combustible material, you can not mount the unit either horizontally or vertically on a wall, this will expose the possibility of burning material to fall out of the underside venting holes.

Workaround/Solution

Cisco has added a new optional chassis guard to the accessory kit. The chassis guard is mandatory to meet Safety Regulations for customers who need to mount the unit over a floor with combustible material. The unit must be mounted vertically for chassis guard to be in effect to meet the following Safety Regulations for installation areas with floors with combustible material:

North America

Safety UL60950, CAN/CSA-22.2 NO. 60950

European Union

Safety EN 60950, IEC 60950

Other Counties:

Safety TS001, AS/NZS 3260 with Amendment 1,2,3 and 4

Please refer to the Quick Start Guide - Cisco VG224 Voice Gateway for detailed information on the installation of the chassis guard.

How to Obtain a New Accessory Kit

To obtain the chassis guard if one does not exist in the accessory kit received, please contact vg224-interest@cisco.com with your name, company and address and the kit will be promptly sent to you.

Cisco VG224 Voice Gateway Regulatory Compliance and Safety Information

Quick Start Guide - Cisco VG224 Voice Gateway

Marketing Contacts:

Cisco VG224 alias, vg224-interest@cisco.com

Jennifer Blatnik, Product Manager, jennyng@cisco.com

Andy Chen, Technical Marketing Engineer, andychen@cisco.com

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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