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Cisco 800 Series Routers

Field Notice: *Expired* FN - 23495 - Important New Information Regarding Power Adapters For Cisco 827, Cisco 827-4V, Cisco 826, Cisco SOHO76 and Cisco SOHO77 Routers


Revised June 4, 2008
March 20, 2003


NOTICE:

THIS FIELD NOTICE HAS BEEN EXPIRED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE, WARRANTY OR SUPPORT. USE OF THE INFORMATION ON THIS FIELD NOTICE OR MATERIALS LINKED FROM THIS FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Product

Hardware Rev

PWR-820-WW1=

34-0949-02

  

Problem Description

Cisco inadvertently reshipped approximately 1,883 power adapters that were a part of a previous recall for a potential safety hazard. These power adapters were shipped worldwide with Cisco 826, 827, 827-4V, SOHO 76, and SOHO 77 ADSL routers between April 5, 2002, and May 2, 2002.

Previously, Cisco had determined that the affected power adapters could overheat, potentially leading to a fire hazard or electric shock hazard and Cisco received one report of a power adapter overheating.

The affected power adapters can be identified by the adapter Part Number located directly under the Cisco Systems logo on the upper left corner of the power adapter label. The affected power adapters contain the part number "P/N: 34-0949-02" in silver letters on a black background. Cisco is recalling and replacing these 1883 power adapters. The correct power adapter contains the part number "P/N 34-0949-03 in black letters on a green background under the Cisco Systems logo on the upper left corner. The power cord is not being recalled. No other power adapters are being recalled.

Background

Due to a manufacturing logistical error, Cisco has reshipped 1,883 of the previously recalled power adapters with new Cisco 826, 827, 827-4V, SOHO 76, and SOHO 77 ADSL routers.

Problem Symptoms

The power adapters could overheat, potentially leading to a fire hazard or electric shock hazard.

Workaround/Solution

Cisco advises end users, distributors, service providers and resellers to immediately order a replacement adapter directly from Cisco by going to the adapter replacement form at the Recall Website.

How To Identify Hardware Levels

The affected power adapters can be identified by the adapter Part Number located directly under the Cisco Systems logo on the upper left corner of the power adapter label. The affected power adapters contain the part number "P/N: 34-0949-02" in silver letters on a black background as shown below.

fn23495_hbaqnv.jpg

The correct power adapter contains the part number "P/N 34-0949-03" in black letters on a green background under the Cisco Systems logo on the upper left corner.

fn23495_hbaqq5.jpg

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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