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Cisco Personal Assistant

Field Notice: *Expired* FN - 23474 - Unable to Access TUI Features after PA 1.3(4) Upgrade


Revised May 7, 2008
March 3, 2003


NOTICE:

THIS FIELD NOTICE HAS BEEN EXPIRED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE, WARRANTY OR SUPPORT. USE OF THE INFORMATION ON THIS FIELD NOTICE OR MATERIALS LINKED FROM THIS FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

  • Personal Assistant Version 1.3(4) - Upgrade version only

Problem Description

Users are unable to access Telephony User Interface (TUI) features, like calling PAB entries and caller groups, after upgrading to Personal Assistant (PA) Version 1.3(4).

Background

When Personal Assistant is upgraded to version 1.3(4) using the upgrade image available on Cisco.com, the file miscellaneous.properties is copied with Read-Only permissions. If the pa-ccm33.bat file is executed, the miscellaneous.properties file is not updated with the information pertaining to Cisco CallManager (CCM) version 3.3(x). As a result, dynamic grammar compilation will fail and users will be unable to access certain PA features, like PAB and caller groups, while on a TUI session. If the CCM version is 3.2(x) or 3.1(x), there is no problem since the default miscellaneous.properties file contains information pertaining to CCM versions 3.2(x) and 3.1(x).

Problem Symptoms

Users are unable to access TUI features, like calling PAB entries and caller groups. This happens when the CCM version is 3.3(x) and PA is upgraded to version 1.3(4) using the upgrade image available on Cisco.com.

If the CD image of 1.3(4) is used to install PA, then the problem is not encountered.

Workaround/Solution

This workaround is needed only if the CCM version is 3.3(x).

Remove the Read-Only property for the file C:\Program Files\Cisco Systems\Personal Assistant\etc\miscellaneous.properties

  • Go to C:\Program Files\Cisco Systems\Personal Assistant\etc\

  • Right click on the miscellaneous.properties file.

  • Uncheck the read-only checkbox and save it.

Run the Batch file C:\Program Files\Cisco Systems\Personal Assistant\lib\pa-ccm33.bat the application does not have to be offline to do this.

  • At the DOS prompt go to C:\Program Files\Cisco Systems\Personal Assistant\lib\

  • Type in pa-ccm33.bat and it will run the batch file

  • Run the Refresh process once from PA Systemadmin. Rebooting the system is not required

Currently the problem is only seen in CallManager 3.3(x), but to avoid potential problems in the future, it is a good idea to remove the read-only permissions in versions 3.2 or 3.1 also. In this case, do not run the batch file or do a refresh on the server.

DDTS

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DDTS

Description

CSCin33586 (registered customers only)

Miscellaneous.properties file copied with Read-Only permissions

  

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods: