Cisco Building Broadband Service Manager

Field Notice: Upgrading the Cisco BBSM Site Controller to Version 5.2

January 23, 2003

Products Affected



All BBSM Servers upgrading from version 5.1 to version 5.2

This notice is only applicable to BBSM servers utilizing the site controller feature of BBSM to remotely control BBSM servers. BBSM servers not running the site controller feature may ignore this notice.

Problem Description

BBSM servers being upgraded from version 5.1 to 5.2 will not be compatible with version 5.1 of thesite controller. The result is that the site controller will no longer be interoperable with BBSM.


An upgrade utility to bring BBSM 5.1 compatible site controllers into compliance with BBSM 5.2 is not available at this time. Failure to follow this process will result in a loss of communication with the site controller and the associated remote BBSM server(s).

Contact BBSU Product Management for assistance prior to performing any BBSM Version 5.2 upgrade.

Problem Symptoms

Remote BBSM servers deployed in the central office configuration will lose communication the remote site through the site controller after upgrading from BBSM v5.1 to BBSM v5.2


Contact BBSU Product Management to obtain explicit instructions as to how this process should be performed to minimize the risk of downtime, and ensure a successful upgrade occur.

An upgrade utility will be released in the first quarter, 2003. This utility will be run locally, not remotely, on BBSM 5.1 compatible site controllers to bring them in compliance.

For Assistance Contact:

Tim Trautman - Product Manager

Cisco Systems, Inc.

Building Broadband Solutions Unit

10935 Vista Sorrento Parkway

San Diego, CA 92130

Ph: (858) 526-1171

Fax: (858) 526-1097

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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