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Cisco Unified Intelligent Contact Management Enterprise

Field Notice: Setup in a Windows 2000 active directory environment can fail when modifying users or ICM administration groups


March 5, 2003



Products Affected

  • Cisco Intelligent Contact Manager (ICM) Version 4.6.1

  • Cisco ICM Version 4.6.2

  • Cisco IP Contact Center (IPCC) Version 4.6.1

  • Cisco IPCC Version 4.6.2

  • Cisco Network Applications Manager (NAM) Version 4.6.1

  • Cisco NAM Version 4.6.2

Problem Description

Setup in a Windows 2000 Active Directory environment can fail when adding users or ICM administration groups. This occurs in an Active Directory environment only. The failure is due to domain synchronization latency. It occurs when a user that was just created by setup is not found when setup attempts to add it to a local group.

Background

The failure is due to domain synchronization latency because a user that was just created by setup is not found when setup attempts to add it to a local group. This occurs in an Active Directory environment only.

Problem Symptoms

The following is an example of the error message you may see:

MM/DD/YYYY HH:MM:SS Adding user or group SOL\USERGROUPNAME to NT local group LocalSQLUser on server SERVERNAME
MM/DD/YYYY HH:MM:SS A Windows NT Error occurred while trying to add user or group

Workaround/Solution

A new version of ICM 4.6.2 is available to order free of charge for existing customers on maintenance. The CD is labeled as 4.6.2a.

You should obtain a copy of the new 4.6.2a CD from your supplier.

The change was specific to one new security dll. None of the other code for the ICM was changed.

Utilize the following procedure to assure successful operation and avoid potential issues: When running setup from the new CD, use the 4.6.2a CD in place of the 4.6.2 CD when a CD configuration or load is required for an ICM component.

Note:?The new CD is required ONLY if you are running setup from the CD.

Every ICM Deployment will also have the ICM software loaded on the hard drive. To update this software, use the following procedure:

  1. Download Hotfix 93 from Cisco.com.

  2. Load Hotfix 93 on the servers in question.

  3. Follow the instructions for applying the hotfix.

Note:? This installs the new security dll.

Note:?Any new orders placed with Cisco for 4.6.2 will now be filled with the new 4.6.2a. If your system was loaded with ICM 4.6.2a, there are no actions required.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS

Description

CSCma18228 (registered customers only)

Setup in a W2K Active Directory Environment can fail security init.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods: