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Cisco ICS 7700 Series Integrated Communication Systems

Field Notice: Cisco Unity 3.1(5) Release Image Does not Contain FRA SAHelp Files


December 11, 2002



Products Affected

  • Unity 3.1(5): French Localization (FRA)

Problem Description

The Unity 3.1(5) release Localization Disc 4 (Localizations: FRA, SVE and ITA) is missing all files under the following directory:

D4:\Localize\Web\SAHelp\LocalizationFiles\FRA\SAPageHelp\SystemAdmin\

There is an images folder, but the html files are missing.

Background

The Unity 3.1(5) software bundle was shipped with an incomplete Localization Disc 4.

Problem Symptoms

When installing Unity 3.1(5), the SAWeb System Admin help files for French (FRA) are missing. If the GUI language is set to FRA, clicking on SA help fields will return a page missing error.

Workaround/Solution

There are two possible solutions:

  1. Download Localization CD4 image from the Unity Download Full CD Images of Unity 3.1 site:

    CiscoUnity3.1.5.CD4.exe

    Cisco Unity 3.1(5) CD4 image - FRA, SVE, ITA

    When downloading the file insure that the date that the file was published is December 3, 2002, or later.

  2. Download the CiscoUnity3.1.5-SAHelp-FRA.zip file from the Cisco Unity 3.1 Software Download site and extract the contents to the following directory on your already installed Unity 3.1(5) server:

    \CommServer\Web\SAHelp\LocalizationFiles\FRA\SAPageHelp\SystemAdmin\

DDTS

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DDTS

Description

CSCdz36789

Unity 3.1(5) release image does not contain FRA SAHelp files

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods: