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Cisco 7800 Series Media Convergence Servers

Field Notice: Cisco CallManager Extended Services CD not included in some shipments of Cisco MCS 7815-1000


January 17, 2003



Products Affected

Cisco MCS 7815-1000

Problem Description

Early shipments of the Cisco Media Convergence Server 7815-1000 did not include the Cisco CallManager Extended Services CD.

Background

As a result of changes to the packing list of the MCS 7815-1000 server, the Cisco CallManager Extended Services CD was not included in some early shipments of this server. In an effort to ensure that all of our customers are able to benefit from the features found on this CD, this program is available for download from Cisco.com.

Problem Symptoms

No Cisco CallManager Extended Services CD is included in the CD kit for Cisco MCS 7815-1000.

Workaround/Solution

The Cisco CallManager Extended Services software is available for download from the Cisco.com Software Center (registered customers only) .

From there, select the version of Cisco CallManager you are currently running. At the following page, you will see an option to download files which correspond to your version of Cisco CallManager. The Cisco CallManager Extended Services file will be in the format of cm-es-ffr.VERSION.exe, where VERSION is the version number of the software you will be downloading, for example: cm-es-ffr.2-2-2.exe.

Once the software has been downloaded, you may either run the program from a local or network hard drive, or burn it to a CD and run it from there. Please visit http://tools.cisco.com/RPF/register/register.do for additional information regarding Cisco.com accounts.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods: