Field Notice: *Expired* FN - 20328 - Cisco IDS Host Sensor Windows Agent and Microsoft Commerce Server Update Failure

Revised November 7, 2006

August 2, 2002

NOTICE:

THIS FIELD NOTICE HAS BEEN ARCHIVED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE, WARRANTY OR SUPPORT. USE OF THE INFORMATION ON THIS FIELD NOTICE OR MATERIALS LINKED FROM THIS FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

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Products Affected

Product	Comments
Cisco IDS Host Sensor Windows Standard Agent 2.0.1	Up to and including agent release 06282002
Cisco IDS Host Sensor Windows Web Server Agent 2.0.1	Up to and including agent release 06282002

Problem Description

Windows 2000 systems running the Cisco IDS Host Sensor Windows Agent which have the recent Microsoft Commerce Server update noted in Microsoft Knowledge Base Article Q316430 installed will fail to boot properly after completion of the update.

Background

The root cause behind this incompatibility is still being determined.

Problem Symptoms

Once the installation of the Microsoft Commerce Server update is complete it will require that the system be reset. During following normal boot sequences the operating system will fail and the login prompt or desktop will not be reached.

Workaround/Solution

Workaround

Microsoft Commerce Server users not experiencing the specific problem noted in Microsoft Knowledge Base Article Q316430 should not apply the Microsoft Commerce Server update to their system.

Cisco IDS Host Sensor Agent users who need to install the Microsoft Commerce Server update should first uninstall the Cisco IDS Host Sensor Agent in order to avoid this failure.

If the Microsoft Commerce Server update has been installed on a Windows 2000 system running the Cisco IDS Host Sensor Agent and this failure has been encountered, the Microsoft Commerce Server update may be removed by booting into Safe Mode and uninstalling the Microsoft Commerce Server update:

1. Restart the system.

2. When you see the message Please select the operating system to start, press F8.

3. Use the arrow keys to highlight Safe Mode, and then press ENTER.

   The NUM LOCK key must be off before the arrow keys on the numeric keypad will function.

4. Use the arrow keys to highlight an operating system, and then press ENTER.

5. Once you have logged in and reached the desktop, uninstall the Microsoft Commerce Server update using the Add/Remove Programs Control Panel under Settings in the Start Menu.

6. Restart the system and the boot process will function as normal and complete without failure.

Solution

There is no solution allowing the Cisco IDS Host Sensor Windows Agent to operate in conjunction with the Microsoft Commerce Server update at this time. This field notice will be updated when a new agent release is made available which corrects the problem.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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