Guest

Cisco Building Broadband Service Manager

Field Notice: BBSM - Third Party Referenced Network Printing Product


June 10, 2002



Products Affected

Product

Comments

BB-SM-SERVER-96 BB-SM-CD-96 BB-SM-5.1-UPG= BB-SM-SERVER-300 BB-SM-BUNDLE-48= BBSM,SBUNDLE,LRE BBSM,SBUNDLE,CBL BBSM,SBUNDLE,ENET

Problems with 3rd Party referenced network printing product "Verity KEYVIEW PRO". Cisco will cease referencing this print solution for BBSM immediately

Problem Description

Verity has ceased sustaining engineering activities of their KeyView Pro, including testing and certification for server and client environments. In addition, product licensing is begining to be pulled from distribution.

Background

BBSU has recommended use of this product as a reference sell network printing solution for BBSM. It has historically been sourced through the distribution channel and supported by Verity directly. BBSU has recently been made aware of Verity's strategic direction for this product, and has stopped recommending KeyView Pro as a networking solution for Cisco BBSM.

Problem Symptoms

The KeyView Pro product has not been tested and certified by Verity to function on a Microsoft Windows 2000 server or Windows XP clients. BBSM is a Windows 2000 platform. Verity indicates that neither are supported environments of KeyView Pro.

Workaround/Solution

Future versions of BBSU will support an alternative network printing solution.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods: